Perform and manage planned activities, such as IT installations, upgrades, local rebuilds and maintenance activities.
Analyse, resolve and document onsite support cases in close co-operation with the SPOC in an efficient and professional manner.
Perform all daily tasks according to set procedures, rules and guidelines.
Provide technical training to end users.
Act as an ambassador for IKEA IT in the country.
Maintain and ensure continuous uptime of the onsite IT infrastructure.
Participate as a resource in projects.
Take necessary decisions and actions to solve issues, as well as prioritise issues according to business needs, and know when and how to escalate an issue in the support chain.
Respond to IT emergency situations in the country.
Contribute to the local organisation's IT budget process when required.
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