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Business Analyst

Zaventem, Flanders - Explore location Business & Consumer Insights & Analytics Full Time

Job description


As a person, you are passionate about people, business, IKEA’s purpose, and continuously driving better performance. You have proven analytical skills combined with an ability to communicate figures in an understandable and inspiring way. As well as having the ability to make things happen in a fast and flexible way during change you also have an eye for detail and accuracy.
We are looking for someone with:

• Excellent analytical and numerical skills combined with attention to detail & accuracy
• Experience in customer care and customer experience is a plus.
• Experience in preparing, analyze and report complex data
• High proficiency in Advanced Excel skills
• Demonstrated ability to access, extract, and manipulate data from various platforms using one or more common query programming languages (e.g. SQL, R, Python)
• Demonstrated experience with dashboard and/or data visualization development tools (e.g. Google Data Studio, Microsoft PowerBI, Tableau)
• Experience in process improvement and documentation is a plus
• Experience in chatbot and knowledge database is a plus


• Analyze data to identify trends, opportunities and potential risks and present them in an understandable and actionable manner to improve customer experience.
• Ensure, promote and take responsibility for informed decision-making based on data in order to improve business performance.
• Conduct advanced data exploration and analysis using modern data mining techniques and visualization tools to provide insights that help stakeholders make better decisions.
• Support knowledge team to improve the quality of the knowledge database and chatbot.
• Co-operate with team members and stakeholders to accomplish common goals.

We collaborate to optimize customer experience by finding proactive answers to customer questions.


If you grow, IKEA grows! Discover together with us the opportunities for your career in an inspiring work environment within an international context. A place where entrepreneurs get the chance to do what they do best. There are a lot op possibilities to grow together!
Next to that, we offer you a competitive salary with extra-legal benefits like an extended insurance package, staff discount, our IKEA staff restaurant with delicious healthy food, eco-vouchers, an IKEA bonus based on the commercial results of our stores, a rewards for your loyalty to IKEA (TACK pension saving program) and much more!