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SSS TL

Wuxi, Jiangsu Sales & Commercial Full Time

Job description

WHO YOU ARE

Passion for customer support and customer satisfaction.
The personal values reflect the IKEA values.
Driven by achieving success and development through people.
Result and solution driven.
Passion for home furnishing, people's life at home, and the IKEA product range.
Pride of the IKEA Brand and IKEA values.

A DAY IN YOUR LIFE WITH US

Support in creating an inspiring and motivating work environment and atmosphere where co-workers have access to the information they need and user-friendly tools.
Empower and coach co-workers through knowledge, confidence, trust and motivation so they are always ready to support customers in the best way possible.
Monitor and feedback on working methods, productivity and quality on team and individual level.
Ensure the right number of competent co-workers to secure high quality for all customer contacts within the service level.
Build a committed team with a strong culture based on customer focus, high performance and pride in their work.
Contribute to the building of business competence by supporting and coaching co-workers in their daily efforts to improve according to agreed development plans.
Monitor and follow up that the team works ethically and in compliance with internal regulations and legislation including: consumer protection, risk, environment, health and safety.

TOGETHER AS A TEAM

To optimise the customer experience and secure satisfied customers by motivating and inspiring your team in their everyday work using knowledge of the IKEA product range and services and the IKEA customer.
Actively ensure co-workers have knowledge and tools to provide fast and easy customer support.
Monitor that all sales and customer support processes are followed.
Ensure a positive work environment by building team spirit and seeing the potential in every co-worker.