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Customer Services Co-worker

West Thurrock, England Customer Relations Part Time

Job description

WHAT YOU'LL NEED TO HAVE

The aim is to motivate our customers to shop with us more frequently because they trust us to make their shopping experiences successful and their visits worthwhile. Every customer counts. Experience of customer focus and customer service. Experience of cash handling, till operation desirable. Good at quickly building rapport with people from different (cultural) backgrounds. Emotional resilience and the ability to handle conflict (assertive and be able to remain calm when confronted with angry and/or upset customers). Ability to work alone but also as a team player. Common sense approach Attention to detail essential A flexible approach/open to change 1x 16 hour permeant contract To include shift pattern covering evenings, week days and weekends, full availability a requirement

WHAT YOU'LL BE DOING DAY TO DAY

To drive sales growth and sustained long term profitability, by establishing and retaining a life long relationship with existing and new customers. This is achieved by working in partnership with our customers and other functions to: Secure an easy buying process Understand and match customer's needs and expectations now and in the future. Aim to create a positive experience for all our customers' so they will return and want to shop with us again and again. We listen to out customers and use knowledge of both IKEA product range and how retailing works in order to offer informed solutions and resolve customer issues. To be empowered to solve customer complaints within my level of authorization

OUR TEAM WITHIN IKEA