Working at IKEA | Order Allocation Specialist (f/m/d) - 40h/w, IKEA Distribution Services GmbH & Co OG
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Order Allocation Specialist (f/m/d) - 40h/w, IKEA Distribution Services GmbH & Co OG

Vösendorf, Austria - Explore location Logistics & Supply Chain Full Time

Job description

Who you are

In the role as Order Allocation Specialist, you will be responsible for the execution of the order allocation strategy which maximizes customer fulfilment network utilization, by contributing to optimize order and range allocation in all customer touch points from end-to-end perspective. You will be involved in our ongoing transformation from a traditional cash & carry retailer to an Omni-channel retailing in home furnishing business area.

• You have 3-5 years working experience within the field of business analysis in omnichannel retailers, or other relevant background.
• You are inspired by finding improvements through data analysis.
• You have passion to be part of omnichannel retailing organization.
• You have a high IT affinity and have genuine interest in working within various digital tools.
• You can provide structure and order to undefined problems, and uses systemic thinking in devising solution options
• You feel motivated by self-driven learning environment
• You have excellent analytical and numeric skills and ability to perform accurate advanced data manipulation, data analysis, and information presentation
• You are proficient in statistical packages like EXCEL, and fluent in data visualization software like Qlik; knowledge of statistical programming software (Phytons, SQL) and will be a bonus point.
• You have ability to effectively communicate (fluent in English, both written and verbal) and influence key stakeholders to support proposed improvements.

Your responsibilities

In the role as Order Allocation Specialist you are responsible for:

• creating an efficient and effective configuration of the order management system to support ideal order allocation in each fulfilment unit on the market; with strong cooperation with the key stakeholders to excellently fulfil the customer promise.
• working with dynamic order management system including investigating and troubleshooting on system issue, provide business input to digital development.
• reviewing order orchestration parameters, according to business improvement need, in customer fulfilment backbone systems in collaboration with your stakeholders.
• gathering and analysing order information, turn order data into information and insight, which can be used to recognize customer order flow problems and opportunities.
• reviewing product allocation while keeping holistic view in balancing among capacity utilisation, stock, and service availability to provide seamless customer shopping experience.
• contributing to developing local improvements in working methods, process, and tools; and take part in implementing global routines, systems solutions and ways of working with all partners on the market.

About this work area

This role is part of Customer Fulfilment (CFF), which plays a fundamental role within Retail in achieving the IKEA goal of becoming a omnichannel retailer. Customer Fulfilment acts as a fully integrated function, with an end-to-end approach to develop our business, having customers’ needs at heart. We are focusing on contributing to a seamless shopping experience for the many people with great quality across all touchpoints.

Apply now!

We welcome all applications and especially applications from people with disabilities as well as from different ethnic backgrounds. Please apply online and don’t forget to attach your motivation letter (we think a good and interesting motivation letter often says much more about you than many degrees).

If you have job specific questions, please contact Tim Siegmund at

We would like to inform you that our selection process starts even before the job advertisement is closed. Once we have found a suitable candidate, we will end the selection process and cannot consider any further applications.

For this fulltime position we offer you a monthly gross salary starting from € 2.591,- (on fulltime base). We are willing to pay significantly more depending on experience and qualification with an ALL IN contractual agreement.