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Returns & Exchanges Co-worker

Vaughan, Ontario Customer Relations Part Time

Job description


• You love challenges… You seek them to solve them (not to create them, though!) • You have at least 6 months of customer service work experience in retail (Returns or Cashier experience is a plus, but not necessary) • You have an amazing attention for details and can effortlessly juggle multiple priorities while keeping a smile on your face • Your customer service skills are top notch – you meet all customers with compassion and understanding, can handle long queues, and can assess a problem and deliver a solution quickly. • You are a total people-person and can strike up a conversation easily • You are quite comfortable with computers and are generally technology-savvy • You are totally cool with working in a physically demanding, fast-paced, environment (where you may have to lift heavy items that weigh up to 50 lbs. at any given time) • You are looking for a work schedule of 12-20 hours a week and are cool with working weekends


• Be an IKEA Ambassador by recognizing that the customer experience depends on your diplomatic ability to resolve any issue in a fair and timely manner • Actively listen and identify customer needs, process transactions according to IKEA returns and exchange policies, and handle cash according to IKEA policy • Maintaining an ongoing awareness of daily and weekly service/delivery targets • Ensuring that our stock accuracy and inventory integrity is maintained by meticulously following Returns/Exchange policies and routines. • Staying current with your IKEA product knowledge, our in-store and online specials, any updates on returns and exchange policies, and having a good awareness of all Customer Relations action plans • Assist team members with additional duties, as required


At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!


In the IKEA world, this position is officially referred to as: Exchange and Returns Co-Worker