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Returns & Exchanges Co-worker

Vaughan, Ontario Customer Relations Part Time

Job description


ABOUT THE JOB Provide a positive customer service experience in the Returns Department to strengthen IKEA’s position as the best home furnishing store.

YOUR ASSIGNMENT Your tasks will include:

  • Ensure a positive shopping experience by greeting customers, being visible and available at all times and managing first contact resolution.
  • Identify customer concerns prior to processing transactions, minimizing wait times by accurately entering complete information according to the Return Policy.
  • Thank the customer, offer a friendly closing and invite them back.
  • Efficiently identify and label all returned products and place them in the confirmation room in a timely manner.
  • Maintain Basic Actions in the Returns area focusing on clean and organized and always operating at IKEA Commercial Review standards.
  • Ensure that returns/exchanges are done accurately and in a timely manner
  • Adhere to inventory control procedures
  • Follow all IKEA cashier balancing policies and procedures
  • Fill spare parts requests
  • Assemble furniture when required to determine quality/usage issues
  • Communicate the IKEA returns policy to other co-workers and customers
  • Resolve and follow-up on customer issues that extend beyond the immediate transactions
  • Communicate to managers customer issues/concerns about our Returns policy
  • Use available resources to educate yourself on product features, MHS/NSS Returns systems and customer interaction skills
  • Contribute to an environment where the IKEA Culture is a strong and living reality that embraces the diversity of coworkers and customers
  • Assume responsibility for other tasks and projects as they occur

YOUR PROFILE Your knowledge, skills and experience include:
  • Proactive and courteous customer approach
  • Good communication skills
  • Willingness to share your knowledge and learning
  • Problem-solving skills
  • Interest in home furnishings
  • Computer aptitude
  • Ability to lift 50 lbs. (25 kg) and operate a pallet jack

GROWING TOGETHER IKEA offers an exciting and empowering work environment in a global marketplace. And as the world’s leader at life at home, you have exceptional opportunities to grow and develop together with us.