ABOUT THE JOB Work with our customers to prepare, schedule and perform final check over of all customer orders to ensure the order is handed over to our Delivery Drivers accurately and without damage to strengthen IKEA’s position as the best home furnishing store
YOUR ASSIGNMENT Your tasks will include:
Prepare deliveries for pickup as per agreements, ensuring order accuracy and that products & packages leave the building in good shape.
Clearly label and log all products as per order details and place all delivery goods in the designated area always operating your area at IKEA Commercial Review standards.
Complete any necessary return or exchange procedures to maintain correct stock levels and serve the customer
Process all online orders and ensure they are ready for the customer’s chosen pick-up time window
Ensure all orders waiting for pickup are organized neatly while also creating a safe environment for your co-workers to maneuver
Check all customer pick up orders for accuracy and ensure they leave the building in good shape
Ensure a positive shopping experience by greeting customers, being visible and available at all times and managing first contact resolution.
Identify customer delivery and assembly needs prior to processing orders & minimize wait times by accurately entering complete orders.
Thank the customer, offer a friendly closing and invite them back.
Communicate customer comments about our Home Delivery service to management
Adhere to inventory control and safety and security procedures
Use available resources to educate yourself on product features, services and customer interaction techniques
Contribute to an environment where the IKEA Culture is a strong and living reality that embraces the diversity of coworkers and customers
Assume responsibility for other tasks and projects as they occur
YOUR PROFILE Your knowledge, skills and experience include:
Must be available to start at 7am (Sunday to Saturday) and close at 10pm (Monday to Saturday)
Proactive and courteous customer approach
Excellent organizational skills
Good communication skills
Willingness to share your knowledge and learning
Ability to lift 100 lbs. (50 kg) on a regular basis
Interest in home furnishings
Valid drivers license, in good standing as determined by state/provincial regulations
GROWING TOGETHER IKEA offers an exciting and empowering work environment in a global marketplace. And as the world’s leader at life at home, you have exceptional opportunities to grow and develop together with us.