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Home Delivery & Full Serve Handout Co-worker

Vaughan, Ontario Customer Relations Part Time

Job description

WHO YOU ARE

You have a passion for creating a better everyday life of the many You have a passion for home furnishings You have great communication skills both written and verbal You are very proactive person who is very customer minded in your approach You have great problem solving skills You are able to lift a minimum of 50lbs You are able to work in a fast pace retail environment Previous customer service experience is an asset IKEA knowledge is an asset Flexible availability Must be available to work weekdays starting at 7am

WHAT YOU'LL BE DOING DAY TO DAY

Ensure a positive shopping experience by greeting customers, being visible and available at all times and managing first contact resolution. Identify customer delivery and assembly needs prior to processing orders & minimize wait times by accurately entering complete orders. Be courteous and friendly with the customers Clearly label all products as per order details and place all delivery goods in the designated area always operating your area at IKEA Commercial Review standards. Prepare deliveries for pickup as per agreements, ensuring order accuracy and that products & packages leave the building in good shape. Ensure timely and accurate delivery of customer merchandise Complete any necessary return or exchange procedures to maintain correct stock levels and serve the customer Communicate customer comments about our Home Delivery service to management Adhere to inventory control and safety and security procedures Use available resources to educate yourself on product features, services and customer interaction techniques Contribute to an environment where the IKEA Culture is a strong and living reality that embraces the diversity of coworkers and customers Assume responsibility for other tasks and projects as they occur

TOGETHER AS A TEAM

Where others see home furnishing products, we see smart solutions to create a better everyday life. With a great deal of passion, imagination and brainstorming we turn colors, textiles and furniture into inspiring environments that excite, engage and convince IKEA visitors that they can do it too!