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Customer Service (Furniture Hand-out & Home Delivery) Co-worker

Vaughan, Ontario Customer Relations Part Time

Job description

WHY WE WILL LOVE YOU

• Proactive and courteous customer approach • Good communication skills • Willingness to share your knowledge and learning • Problem-solving skills • Computer aptitude • Ability to lift up to 40kg • Interest in home furnishings

WHAT YOU'LL BE DOING DAY TO DAY

• Ensure a positive shopping experience by greeting customers, being visible and available at all times and managing first contact resolution. • Identify customer delivery and assembly needs prior to processing orders & minimize wait times by accurately entering complete orders. • Thank the customer, offer a friendly closing and invite them back. • Clearly label all products as per order details and place all delivery goods in the designated area always operating your area at IKEA Commercial Review standards. • Prepare deliveries for pickup as per agreements, ensuring order accuracy and that products & packages leave the building in good shape. • Ensure timely and accurate delivery of customer merchandise • Complete any necessary return or exchange procedures to maintain correct stock levels and serve the customer • Communicate customer comments about our Home Delivery service to management • Adhere to inventory control and safety and security procedures • Use available resources to educate yourself on product features, services and customer interaction techniques • Contribute to an environment where the IKEA Culture is a strong and living reality that embraces the diversity of coworkers and customers • Assume responsibility for other tasks and projects as they occur

GOOD TO KNOW

• The successful candidate will have daytime availability in addition to a minimum of three weekdays evenings + all day on the weekend (Saturday/Sunday). • Daytime shifts will require you to start as early as 7:00am.