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Customer Relations Co-worker

Vaughan, Ontario Customer Relations Part Time

Job description


• You have a passion for creating a better everyday life of the many • You have a passion for home furnishings • You have great communication skills both written and verbal • You are very proactive person who is very customer minded in your approach • You have great problem solving skills • You are able to lift a minimum of 50lbs • You are able to work in a fast pace retail environment • IKEA knowledge is an asset


• Ensure a positive shopping experience by greeting customers, being visible and available at all times and managing first contact resolution. • Identify customer delivery and assembly needs prior to processing orders & minimize wait times by accurately entering complete orders. • Be courteous and friendly with the customers • Clearly label all products as per order details and place all delivery goods in the designated area always operating your area at IKEA Commercial Review standards. • Prepare deliveries for pickup as per agreements, ensuring order accuracy and that products & packages leave the building in good shape. • Ensure timely and accurate delivery of customer merchandise • Complete any necessary return or exchange procedures to maintain correct stock levels and serve the customer • Communicate customer comments about our Home Delivery service to management • Adhere to inventory control and safety and security procedures • Use available resources to educate yourself on product features, services and customer interaction techniques • Contribute to an environment where the IKEA Culture is a strong and living reality that embraces the diversity of coworkers and customers • Assume responsibility for other tasks and projects as they occur