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Vaughan, Ontario Customer Relations Part Time

Job description


• You take individual initiative and are also comfortable working and collaborating within a large team • You are polite, friendly and enthusiastic • You have experience in a face-to-face service environment. • You are computer literate • You are calm under stress, are an able and timely problem solver and can quickly build rapport with customers. •Self-reliant and motivated with a proven ability to work as part of a larger team •Ability to use and take personal initiative •Full availability preferred


• To ensure that you provide fast, efficient and friendly service to our customers on your assigned Register (either Full or Self-Service). • Make sure that your machine is functioning correctly and is fully equipped at all times. • You understand when to ask for help, when to make a decision yourself and to always keep the customer informed accordingly. • Answering frequently asked questions from our customers about our store and company. • Have the knowledge, confidence, and desire to make customer payments easy • Contribute to the check-out action plan and taking ownership for your part in its delivery • Collaboration with your own team and any other function in the store as required.


At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!