IKEA is a world leader in home furnishings with 433 stores worldwide and more than 211,000 associates.
Many companies, organizations and people together form IKEA. Everyone, idea and solution helps us to be good at what we do - to offer a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible will be able to afford them making people better every day.
What makes IKEA unique, both as a place of work and as a brand, is our shared values and strong culture. Working with us is like working with your friends. Our culture is based on togetherness, enthusiasm and fun. And we are always looking for people who share our positive mood and values.
Do what you do best! Or explore what you've never done before!
For our new IKEA XS Store in Varna we are looking for
CUSTOMER SERVICE TEAM LEADER
A DAY IN YOUR LIFE WITH US · Lead the customer relations team to drive a customer-centric culture and secure a seamless shopping experience throughout the store · Monitor whether employees offer excellent customer service and take appropriate actions in order to improve their performance · Ensure customer focus and relevant business plans relate and come together in a local action plan that is operationally implemented and fulfilled · Support commercial initiatives and priorities before, during and after the shopping experience and responsible for creating and managing continuous and enjoyable shopping experience · Secure and monitor the team is working according to internal, global and national rules and policies, IKEA best practise and in accordance with local legislation
WHO YOU ARE? · You are self-reliant and motivated with a proven ability to work as part of a larger team. · You are able to set expectations for others and provide clear direction and follow up. · You can priorities and organize your work and the work of others to make the most efficient use of time available. · You can adjust your style of communication to get a message across to the receiver. · You have proven experience of developing people. You act as an inspiring and motivating leader who can engage people fully in reaching goals, generating growth and long-term profitability · You set and implement action plans and budgets · You support and challenge your team and yourself in order to strengthen the IKEA offer and exceed customer expectations
WE OFFER IN RETURN TO BE TOGETHER AS A TEAM · Work on schedule at 8-hour day · Opportunities for development in one of the most successful retail companies worldwide · Induction training · Highly professional and fast working environment
· Discount in IKEA 15% and Intersport 20% · Annual bonus, based upon objectives defined by the company · Additional health insurance · Holiday vouchers from internal initiatives
· Voucher for birth of a child – 100 BGN · Voucher for marriage - 240 BGN · Voucher for child with excellent grades in school – 160 BGN · Voucher for a newly admitted student in university /child of our employee/– 320 BGN
Where others see home furnishing products, we see smart solutions to create a better everyday life.