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Circular Hub Manager (Recovery Manager)

Timișoara, Timiş - Explore location Sustainability Full Time

Job description

What you'll need to have

Join our team as Circular Hub Manager (Recovery, former “Asa cum sunt”) at IKEA Romania, Timisoara Store

Our IKEA family is growing fast in Romania. After two stores in the capital of Bucharest and five pick-up points around the country, we have just started preparatory works for the construction of our new store in the city of Timisoara. The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them.

As a Circular Hub Manager, you will contribute to the success of the IKEA business through efficient and effective operations with focus on preventing costs and maximizing profit on products that cannot be sold through our normal pipeline. This work is carried out with the possible environmental impact in mind and always takes the customer's quality perception on our range into consideration. The function also ensures that any feedback on quality issues from a retail and customer point of view is taken into the product quality deviation pipeline.

About you:
•You are passionate about customers and ensure positive shopping experience.
•Good knowledge of Retail business and how they contribute to the recovery and quality process.
•Possess good insights into business development and a deep understanding for how recovery and quality contribute effectively to the business objectives.
•Good communication, interpersonal and influencing skills.
•Ability to lead business through people by demonstrating high leadership capabilities.
•Enjoys interacting with all store functions, departments, and networking with other IKEA stores within the regional market.
•Always strives to reach goals with a high level of energy and motivation.
•Excellent written and oral communication skills in English and Romanian.

Your responsibilities

•Co-operate across functions to ensure everyone understands and contributes to the recovery process by focusing on prevention, revenue, sustainability, and quality.
•Take a lead in ensuring that prevention is one of the key focus points in the IKEA store.
•Identify and develop needs, potential growth, and improvements for efficient ways of working through co-operation within the store, the national Circular Hub & Quality matrix.
•Contribute to the business plan and budget processes within the store.
•Set goals, measurements and constantly strive for improving the ability of the store to perform daily tasks in accordance with set rules and guidelines and find the best working methods for preventing costs and optimizing revenue while keeping the bottom-line profit in mind.
•Implement and continuously ensure optimal usage of common working methods, processes and tools related to the recovery process.
•Stay aware of daily needs and challenges through interactions with dependent functions, the Business Navigation & Operations Manager, and the national Circular Hub & Quality matrix.
•Secure sustainable ways of working throughout the whole recovery process for Circular Hub.
•Identify and develop the many talents within the department to secure succession planning.
•Contribute to the national Circular Hub & Quality matrix to enable knowledge and competence sharing between stores in the regional market.
•Responsible for the recruitment and competence development of Shopping Experience co-workers and securing personal succession planning by constantly searching for potential candidates.



Some would call us idealists who want to change the world, but we are firm believers that we actually can have a positive impact on people, society and planet. We put our heads together to solve the big questions: how IKEA products can become circular by using material and resources in the best way, how to improve the lives of the people who create our products, and how IKEA can benefit the communities where we operate.

Circular Hub (Recovery) is the department that handles the processes and methods to prevent goods from getting damaged, and if products are damaged to generate the best revenue from products that would otherwise go to recycling. The recovery and quality process supports the key activities of the IKEA store. The process covers the systems and methods for preventing damage to goods, acting on bad product quality, and the techniques for generating revenue from damaged goods that would otherwise be recycled.

Apply now!

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