You will have a passion for life at home, and a true retailer at heart. You are practical, with hands on experience improving customer experiences within a retail environment. You have an energetic leadership style and thrive on the buzz you can only get from those unpredictable days. You are able to build relationships with co-workers and business partners throughout the store. You are the ultimate multi-tasker- you can be everywhere at once! You have the ability to think outside of the flat-pack, and are a true customer advocate. You provide rapid customer focused problem solving with a smile on your face!
WHAT YOU'LL BE DOING DAY TO DAY
We are looking for an inspirational leader that will channel all the focus on inspiring and developing a large group of co-workers and team leaders, making shopping at IKEA Tempe a memory worth mentioning to friends and family. We want a leader who “walks the talk” and together with all other departments, will make IKEA Tempe THE unbeatable job and shopping destination.
The Checkout Services Manager ensures the daily operational effectiveness of our Cashline (check-outs) and Cash office while playing a very active role within Customer Relations in cooperation with After-sales, Shopping Experience and the rest of the store. You will motivate and lead your talented team of co-workers and team leaders to adopt a customer service mindset and ensure the daily operational effectiveness of our Cashline (check-outs).
ABOUT THIS WORK AREA
At IKEA it's all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers. We set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We're a bunch of people who are truly passionate about people!
This is a permanent full time opportunity to join the Customer Relations team at IKEA Tempe.
The successful applicant will need to have the ability to work a full roster, including evenings and weekends.