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Customer Service Team Leader

Tampere, Tampere Customer Relations Full Time

Job description

WHY WE WILL LOVE YOU

We are looking for a determined and customer-oriented Team Leader with strong leadership skills. You see things a little differently. So do we. We believe that your values are more important than your CV. We offer positions that challenge your skills and inspire you to grow. Come see things a little differently with us. Customer comes first to you and through your own actions you want to ensure that our customer service and customer satisfaction are ranked number one in Finland. Customer Service Team Leader has a wide range of tasks and he/she works in a fast-paced operational environment, so you need to have the ability to manage and control large entities and adapt yourself in unexpected situations and rapidly changing circumstances. You are an experienced leader or have strong acquirements of being one. You are active developer, react positively to changes and want to take responsibility for the whole customer service department and your co-workers.

WHAT YOU'LL BE DOING DAY TO DAY

Your aim is to drive sales growth and long-term profitability by establishing and retaining life-long relationships with existing and new customers. Together with Customer Service Manager you are responsible for operational planning, development and resourcing of the whole customer service department. Your job is to make sure that the department’s daily routines and processes run smoothly and cost-effectively. You see that your co-workers are motivated and have the adequate skills and support to succeed in their job and serve our customers the best possible way.

TOGETHER AS A TEAM

At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!

QUESTIONS AND SUPPORT? LET'S CONNECT!

For further information, please contact Customer Service Manager Tomi Ala-Aho tomi.ala-aho@ingka.ikea.com, p. 03-23988709.

MORE INFORMATION

Posted vacancy is new and the chosen person will be located in the same unit as the other Customer Service Team Leader is. Posted job is full time and permanent