At IKEA we’re obsessed with our customers! We’re now looking for 2 new team leaders for our Customer Support Center. We’re looking for you who wants to create extraordinary customer experiences through others and are motivated about leading business and people to meet the customers’ needs of today and tomorrow. You are excited to lead a team of 15 to 20 coworkers, where the team consists of part-time and full-time coworkers, who handle inquiries from all IKEA DK's customers via telephone, mail and chat, while also having some managerial and administrative tasks.
We prefer that you: •Have experience of leading and managing a team in a customer centric environment •Can prioritize and organize work and the work of others in order to make the most efficient use of the time available •Demonstrate a special interest in finding solutions for customers and for operational issues •Are quick and quick to implement structured solutions in line with IKEA procedures •Pay attention to detail, rigor and precision •Are fluent in English and Danish
A DAY IN YOUR LIFE WITH US
The main purpose of the role is to create a culture of customer obsession and an environment of trust, encouraging transparency, constructive criticism, honesty and team feedback, committing them to the objectives of IKEA. On a day to day basis you’ll contribute to the operational implementation of the Customer Support Center action plan in order to meet its objectives, and ensure regular coaching of team members through knowledge, trust and motivation.
More specifically you will: •Ensure that routines and information are updated in order to guarantee the productivity and quality of individual and team work •Contribute to building the teams competence, supporting and training employees in accordance with the agreed development plans •Participate actively in the recruitment processes for new employees •Monitor the results (KPI’s) of the section and of the employees individually •Ensure strong cooperation between the remaining areas of the Customer Support Center and the other units of IKEA DK
OUR TEAM WITHIN IKEA
In our team we take pride in seeing everyone around us grow and develop, and we encourage people to experiment, test, try - and sometimes fail. As long as they learn along the way! We know that everything is changing more rapidly today and that we sometimes need to lead in the unknown. So we throw ourselves out there to explore new possibilities and ways of doing things to make both our people and our business prosper.
QUESTIONS AND SUPPORT? LET'S CONNECT!
In this role you’ll be reporting to the Operations Manager, Marianne Kortbæk. For questions or inquiries regarding the recruitment process, please contact Senior Recruiter Anna Clante at email@example.com. The role is located in the IKEA Taastrup, Copenhagen.
'- You’ll be on an individual, flexible contact on 37 hours per week - Salary within the IKEA salary policy - We have several benefits such as: Pension, health insurance, massage, cantine, co-worker discount, discounts through Logbuy, bonus programme etc. - Start date: As soon as possible