Sourcing Developer (Reposted) Fulfilment Development & Multichannel Network, Customer Fulfilment, INGKA Group, in Denmark
CUSTOMER FULFILMENT Do you want to be part of fulfilling customers’ dreams? Come and join Customer Fulfilment.
Customer Fulfilment (CFF) plays a fundamental role within Retail in achieving the IKEA goal of becoming a multichannel retailer. Customer Fulfilment acts as a fully integrated function, with an end-to-end approach to develop our business, having customers’ needs at heart. We are focusing on contributing to a seamless shopping experience for the many people with great quality across all touchpoints. The Fulfilment Sourcing function within CFF is taking the accountability and overall responsibility for securing fulfilment on the market in an end to end perspective.
ABOUT YOU You are passionate about understanding the IKEA business and customer needs to influence improvement of the business with focus on customer satisfaction. Being customer oriented you see the customer first and consider the impact on the customer when taking decisions. You enjoy applying strategic, tactical and operational approach for analysing business opportunities from customer/market perspective and is inspired by challenging situations. Naturally you share the IKEA vision, values and culture. For this role you have a university degree in Economics, Logistics, Business Administration or relevant working experience from strategic sourcing. You bring 2-4 years working experience from sourcing environment and experience in developing business development roadmaps, contract management, negotiations, business analysis and project management. You have good knowledge of the legislation and regulations governing the logistics fulfilment industry. You have knowledge in following areas:
Good business understanding and excellent knowledge of, supply chain, warehousing operations and service business leading to an excellent customer fulfilment
Excellent knowledge of the customer and co-worker needs, demands and expectations on the markets
Market & industry intelligence:
Change and stakeholder management
Supplier relationship management
Financial competence and understanding of the financial impact on total network
Knowledge from working with IT solution landscapes associated with sourcing and service fulfilment.
Knowledge of the IKEA business model, our strategic landscape and IKEA ways of working are preferred but not required.
As a person you have excellent collaborative mind-set in building relationships across the organisation and having influence and personal impact by using good communication and negotiation skills. Your respond to business and customer needs is strong and you have an end-to-end orientation and the ability to act within the global framework in order to achieve local/market/organisation goals.
ABOUT THE JOB The purpose of the role is to take direct responsibility for securing fulfilment on the market in an end-to-end perspective by enabling the prerequisites for excellent quality in execution:
Blended sourcing options
Make capacities available for Customer Fulfilment whenever and wherever needed
Secure long term development and preparation for growth as per market penetration plan
IKEA as a preferred partner
Alternative Fuel Development
You will contribute to the day to day work and development of the strategic sourcing organisation within the market with a customer-centric and collaborative approach in focus. In this role you will contribute to creating the right prerequisites in the organisation to enable the growth agenda and secure the Group and market Customer Fulfilment agenda is translated into the Strategic Sourcing organisation. In this role you will report to the Fulfilment Sourcing Manager If you have job specific questions please contact our Fulfilment Sourcing Manager, Belinda Elkjær. email@example.com This role is located in Service Office, IKEA Tasstrup, Copenhagen.
WANT TO APPLY? We appreciate your application as soon as possible, but please no later than March 24th
We will conduct the interviews during week 13 and 14, and due to the tight timeline, invitations to interviews can be sent out with short notice. We truly appreciate your cooperation & understanding for this.