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Retail Customer Service Manager

Stoughton, Massachusetts Leadership & Management Full Time

Job description

WHY WE WILL LOVE YOU

• 5 years leadership experience • 2 years experience leading leaders • Retail sales experience preferred • Bachelor’s Degree preferred

WHAT YOU'LL BE DOING DAY TO DAY

• Understands and recognizes coworker contribution through customer feedback surveys and team recognition • Oversees and ensures daily operations are completed according to processes and routines within frontline, returns, and home delivery • Supervises cash handling procedures to ensure money handling is securely managed • Ensures coworker competence with IKEA systems while monitoring performance of coworkers against agreed goals and following up as needed • Handles escalated customer issues that cannot be resolved at a coworker level • Ensures a smooth customer flow in frontline area and the execution of IKEA’s returns policy

TOGETHER AS A TEAM

In our team we take pride in seeing everyone around us grow and develop, and we encourage people to experiment, test, try - and sometimes fail. As long as they learn along the way! We know that everything is changing more rapidly today and that we sometimes need to lead in the unknown. So we throw ourselves out there to explore new possibilities and ways of doing things to make both our people and our business prosper.