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Technical Support Specialist

Stockholm, Stockholm IT & Digital Solutions Full Time

Job description

WHO YOU ARE

Do you want to provide the best possible technical support and be a key player in driving the business forward? Hej! I am Madelene, Country Service Operations Team Leader at IKEA Retail Sweden. We are looking for a service-minded Technical Support Specialist at the IKEA Kungens Kurva store to guide the business in the Digital area. Is that you? You are service-minded, putting the end user and customer’s needs in focus. You enjoy working with changing business needs and priorities that require adaptation as well as taking personal leadership and acting interdependently. You also enjoy learning on the job and keeping competence up to date along with identifying and proposing improvements to IT processes and tools. You have the ability to communicate confidently and clearly in both Swedish and English (written and verbal). To be successful in this role you are self-reliant and motivated with a proven ability to work as part of a team as well as independently. You have knowledge in following areas: • general understanding of the end users’ needs, IKEA business processes, Digital products and platforms at IKEA • general knowledge of relevant technology standards, trends and innovations • general knowledge of IT service management, processes and toolsets, procedures and guidelines • basic knowledge of accounting and finance concepts related to the procurement and lifecycle management of IT assets • general knowledge of IT Infrastructure standards and environment • general understanding of the business impact of service requests and incidents within the country • basic knowledge of project and change management • general knowledge of the IKEA Concept, the IKEA Brand Identity and the IKEA culture & values In addition to this you act as an IT ambassador with the ability to communicate in a user-friendly way, and you hold the ability to effectively prioritize and execute tasks in a dynamic and fast paced environment as well as to share digital knowledge and experience with all stakeholders.

YOUR RESPONSIBILITIES

You provide professional IT support with a high service level to different IKEA units (across different locations when applicable) and implement projects and deployments within the country when required. You act as an important business partner to your unit, providing guidance and knowledge in the Digital area. You operate within a global Digital organization with global routines and guidelines to secure that tools are used correctly within each business unit. You will: • be responsible for ensuring business continuity of all supported Digital products and platforms by providing technical specialist competence in an independent way, to maximize efficiencies and meet the identified business demands. • ensure projects in need of Technical Support receive such support through participation in necessary project teams and actively ensuring necessary preparations and activities are in place for local projects and global deployments • lead or support on-site project implementation/deployment efforts with regard to implementation of new digital products, lifecycle management of hardware solutions. • provide input on what digital equipment/products might be in risk of downtime and suggest solutions to ensure the business continuity plan is secured and in place for all critical equipment/products • manage the lifecycle of all IT assets within the defined region including maintaining an accurate inventory, preparing budget input, procurement of new hardware and software and implementation and configuration of new assets You will be part of one of three Service Operations teams within Sweden, providing support to Retail units from Haparanda to Stockholm. In this role you will report to the Country Service Operations Team Leader.

ABOUT THIS WORK AREA

Country Digital is the local business partner responsible for Digital, while working as a seamless part of the global Ingka Group Digital organization. Ensure IKEA Digital products and platforms are delivered with excellence to meet the needs of customers and co-workers in order to enhance the whole IKEA shopping experience. To secure effective Information Technology (IT) that supports IKEA business processes by maintaining, developing and supporting reliable, robust and efficient Digital products and platforms. Country Group Digital contributes to the growth of IKEA and improves the customer´s life at home. Country Digital also works together with all functions to ensure co-workers have the Digital tools and capabilities they need to do their best work. Ensure Digital deployments are done with excellence and in coordination with Central Group Digital and all other country functions.

QUESTIONS AND SUPPORT? LET'S CONNECT!

If you have job specific questions, please contact Country Service Operations Team Leader: Madelene Andersson, +46 72 886 45 93 or madelene.andersson@ikea.com Please don't hesitate to send in your application as soon as possible since we will be reviewing applications continuously. We are looking forward to getting to know you soon!