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Replenishment Range Specialist (m/f/d) 100%

Spreitenbach, Canton of Aargau Logistics & Supply Chain Full Time

Job description

Replenishment Range Specialist (m/f/d) 100%

Do you want to be part of fulfilling customers’ dreams? Come and join Customer Fulfilment.

Customer Fulfilment (CFF) plays a fundamental role within Retail in achieving the IKEA goal of becoming a multichannel retailer. CFF acts as a fully integrated function, with an end-to-end approach to develop our business, having customers’ needs at heart. We are focusing on contributing to a seamless shopping experience for the many people with great quality across all touchpoints.

The Fulfilment Availability & Support function within CFF is securing planning and fulfilment in an end to end perspective by enabling the prerequisites for excellent quality in execution.

You are passionate about providing service and support to managers, co-workers and organisation in order to improve business with focus on customer satisfaction. Being customer oriented you see the customer first and consider the impact on the customer when acting and propose solutions. You apply tactical and operational thinking when analysing business opportunities from a customer/market perspective. Naturally you share the IKEA vision, values and culture.
For this role you have a university degree in Logistics, Economics, Business Administration or related or 1-2 years’ experience in logistics or commercial area. You bring excellent computer skills and high proficiency in Microsoft Office. You have proven analytical and numeric skills and ability to identify required actions and experience in problem solving and improving ways of working. You also bring with you retail/home furnishing/supply chain/customer service experience and interest.
You have knowledge in following areas:

  • IKEA business model and ways of working
  • Knowledge of IKEA processes and range allocation
  • Excellent understanding of processes in the area of expertise
  • Understanding of the customer needs, demands and expectations in the market
  • Market & industry intelligence
  • Good knowledge of customer order, range and replenishment administration systems
  • Good understanding of the business plan process

As a person you have good collaborative mind-set in building relationships across the organisation with the ability to influence others within your own area of expertise by using good communication skills.
You have high organisational skills, the ability to work in a structured way and you complete the work according to procedures and quality standards in timely manner. Your ability to respond to business and customer needs by providing effective solutions and end-to-end orientation within the area of expertise is strong.

The purpose of the job is to take responsibility for securing fulfilment on the market in an end-to-end perspective by enabling the prerequisites for excellent quality in execution:
  • Coordinate the commercial range
  • Full range availability through excellent range administration and maintenance connected to news, seasonal, running and discontinues articles
  • Contribute to range change planning
  • Provide range frames based on all relevant criteria
  • Allocation of unexpected deviations of discontinued items to the selling units


  • Responsible for coordinating the commercial range including the range renewal process and through alignment of the offered range in each selling unit
  • Responsible for securing that the full range is available to all customers at all touchpoints
  • Contribute to the range change planning and implementation in the selling units
  • Contribute to the range frames definition
  • Responsible for the allocation of unexpected deviations of discontinued items to the selling units
  • Responsible for developing local improvements in working methods, systems and tools and for implementing global routines, systems solutions and ways of working
  • Responsible for maintaining a setting of all needed parameters in all related systems

In this role you will report to the Replenishment Manager
If you have job specific questions please contact Sandro Bellusci
This role is located in Service Office, Spreitenbach. The role includes travelling to the stores