Do you follow the practical approach and do you dispose of strong analytical skills as well as a strong interest in creating a better shopping experience for our wide spectrum of customers? Do you like to be challenged and would like to join a multinational company? We, the Knowledge & Insights Team at IKEA Switzerland, are searching for an internship person to join our team. You will support us with our daily working tasks, which has the goal to be the connector between our customers and the Swiss organisation, you develop analysis of our customers’ feedback and you analyse and challenge current processes. Are you a practical person with strong analytical skills and an interest in creating a better shopping experience for our customers? Do you like challenges and would you like to join a multinational company? We are the Knowledge & Insights Team at IKEA Switzerland, and we are searching for a motivated intern to join us. You will contribute to our mission in connecting the needs of our customers and the wider Swiss organisation. Your role will be focused on developing analysis of our customers’ feedback, where you analyse and challenge current processes.
Supporting the team in updating weekly and monthly reports
Supporting in the analysis of surveys and developing recommendations for a higher customer satisfaction.
Co-ordinating and answering requests of internal stakeholders
Responsible for your own project in the area of customer expectations
Bachelor/Master or similar degree
Strong analytical skills, previous related experience an advantage