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IT Support Specialist

Sofia IT & Digital Solutions Full Time

Job description

• Provide 1st level support to all Store Navision CRM and Office Automation users;
• Monitor the smooth operation of Navision System and CRM;
• Personally commit to the fulfillment of all projects assigned with responsibility, within the defined time schedule, and according to the routines of the company;
• Prioritize user requests and respond to each one as soon as possible;
• Check on a daily basis the backup process of the Store;
• Check regularly and troubleshoot if needed the scheduled jobs running in Navision servers.


• University degree in Information Technology or relevant;
• Knowledge of MS Dynamics NAV ERP will be considered as an asset;
• Knowledge of Microsoft SQL RDBMS will be considered as an asset;
• Experience in Retail Business Processes and Systems will be considered as an asset;
• Good command of English and use of MS-Office;
• You are a results-oriented person, take initiative and have problem solving skills;
• You have very good planning and organizational skills, ability to multitask and meet deadlines;
• You enjoy teamwork and helping others to be successful in their tasks;
• You have very good communicational and presentation skills.

More Information

We offer

  • Work on schedule at 8-hour day;
  • Opportunities for development in one of the most successful retail companies worldwide;
  • Initial training;
  • Highly professional and fast working environment.

Additional benefits

  • Discount in IKEA 10% and Intersport 20%
  • Food vouchers – 60 BGN;
  • Bus pass;
  • Annual bonus, based on the store’s achievements;
  • Additional health insurance;
  • Preferential prices at the restaurant for employees;
  • Access to a doctor, located in the store, one per week;
  • Christmas gift vouchers – 100 BGN;
  • Holiday vouchers from internal initiatives.

Family benefits

  • Voucher for birth of a child – 100 BGN;
  • Voucher for marriage - 240 BGN;
  • Voucher for child with excellent grades in school – 160 BGN;
  • Voucher for a newly admitted student in university /child of our employee/– 320 BGN .                                                           

The CV should be only in English. Applications will be processed in confidentiality.

All qualified candidates will be asked to take a skills assessment test.