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Shopkeeper

Singapore, Singapore Sales & Commercial Full Time

Job description

Company description

The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand – and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region. We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA.

We also develop, own and operate Shopping Centres that are anchored by IKEA and create walkable communities by including residential, office and other types of real estate in our development plans.

We work towards making sustainability a natural part of our everyday work. We are active in our communities, driving and supporting social initiatives that benefit children, women and the environment.


Job description

ABOUT THE JOB
Reporting to the Sales Manager, you lead your team in developing the IKEA business and your respective HFB (Home Furnishing Business) and optimise the IKEA Shopping experience to secure satisfied customers and increase sales. 

YOUR ASSIGNMENT
Your tasks will include:

  • You secure and develop our customer base through effective range presentation and sales steering, thereby ensuring an inspiring and enjoyable shopping experience for all IKEA visitors.
  •  Ensure the store is in excellent shape as new and fully and efficiently stocked with the four merchandising basics in place at all times and that the IKEA product range is presented in ways that inspire and satisfy customers.
  • Ensure your team has all the correct knowledge about the product range in your department and the IKEA services so that they can share this with IKEA customers to improve their overall shopping experience.
  • Understand the different IKEA sales and communication channels and IKEA know-how in order to make the best commercial use of this information for different customers.
  • Act quickly on commercial opportunities and customer feedback, you keep an active eye on competition, supply and performance analysis.
  • You come up with the business and action plans and take responsibility for your department goals and secure that your action plan ensures the country priorities for your Home Furnishing Business (HFB) are implemented in your store.
  • You and your team actively sales steer to your department’s top-selling products, prioritised products (e.g. overstock/övertag) and IKEA service products in order to maximise sales and long-term profitability.
  • You ensure the team have the right number of co-workers in the right place at the right time to ensure your co-workers are ready and available to meet our customers.
  • As a leader, you are also to lead and develop your team by providing coaching and regular engagement on performance

Qualification

YOUR PROFILE 
Your knowledge, skills and experience include:

  • You have at least 5 years of leadership experience in a fast-paced retail industry
  • You have an interest in home furnishing and people’s everyday life at home and rich in IKEA experience and knowledge of our range and products
  • You are self-motivated, analytical, and good at implementing commercial strategies, and guiding your team towards sales maximization.
  • You have a proven ability to work as part of a team and actively selling through understanding your customers and their needs.
  • You are a problem solver and decision maker, good at prioritizing and organizing your work and the work of others efficiently in a fast-paced retail environment.
  • You are a strong and effective communicator; multi-tasking is second nature to you in the course of working with co-workers of all levels, both within and outside IKEA.
  • You have strong leadership and able to develop your team potential and performance
  • You will be able to work shift (AM & PM), weekends and public holidays

More Information

GROWING TOGETHER 
IKEA offers an exciting and empowering work environment in a global marketplace. And as the world’s leader at life at home, you have exceptional opportunities to grow and develop together with us.

PLEASE APPLY BY 31 MARCH 2019