The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand – and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region. We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA.
We also develop, own and operate Shopping Centres that are anchored by IKEA and create walkable communities by including residential, office and other types of real estate in our development plans.
We work towards making sustainability a natural part of our everyday work. We are active in our communities, driving and supporting social initiatives that benefit children, women and the environment.
About the job
The purpose of a Key Account role is to develop and maintain long-term good relationship with new and existing corporate customers. To develop key accounts and contract sales that extend beyond Singapore and removing the barriers in an efficient and effective way in all media in order to attract more business customer to purchase from IKEA. The goal is to establish IKEA as the first destination for furnishing businesses in the Singapore market.
Overall objective is to grow sales and sustain long-term profitability. Regularly meet with our customers to learn from their experiences, ideas and views in order to improve the quality of our offer and their shopping experience.
Analyse key account sales performance, customer feedback and database information.
Actively work with stakeholders in Sales, Logistics, Communication & Interior Design, Marketing, Legal, Customer Relation, Finance to identify and build long-lasting relationships with external partners (e.g. associations, interest groups, developers, media) serving the business community.
Provide clients with projects on time on budget with right quality.
Ensure that the proposed solutions match IKEA's image and business priorities.
Maintain knowledge of market trends, competition, workplace lifestyles and new technologies.
Contribute to and gain agreement on national BUSINESS sales budgets and other key performance indicators (KPI) and goals that reflect the global and local IKEA business priorities
Ensure all initiatives grow our sales and support the sustaining of long-term profitability.
Control costs through working in a lean, simple, cost-conscious way using best practises and continually look to find effective ways of working.
Strong contacts in construction and property development
Strong leadership and ability to work together as well as be self-motivated and meet deadlines.
Analyse the long-term functional needs of the client.
Possess a true strategic sense (ability to understand the client's environment, its issues and priorities).
Ability to negotiate, conduct discussions and close sales.