The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand – and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region. We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA.
We also develop, own and operate Shopping Centres that are anchored by IKEA and create walkable communities by including residential, office and other types of real estate in our development plans.
We work towards making sustainability a natural part of our everyday work. We are active in our communities, driving and supporting social initiatives that benefit children, women and the environment.
About the job
Reporting to the Commercial Activity Manager, the Sales Associate provides excellent sales service to ensure high levels of customer satisfaction and ensures the IKEA basic merchandising standards are in place to give customers a positive shopping experience.
You ensure the respective home furnishing business area are clean, tidy, items are on displayed, priced and fully stocked to provide an easy shopping experience for the customers
You forecast sales and adjust sales space capacities to secure high stock availability
You actively steered the top selling and prioritized products to maximize sales
You ensure high level of customers’ satisfaction by assessing customers’ needs and provide information and assis-tance when required
Act quickly on commercial opportunities; changing availability of products (overstock and out of stock) and cus-tomer feedback (10 most asked questions).
Analyse your activity performance: identify successful activities, solutions and ideas, and use this information to improve your planning of future activities.
You continuously keep yourself updated on the home furnishing products and in-store services and promotions to help customers make informed choices
You tidy up the store to ensure all loose hand articles are collected and returned to the respective home furnishing business.
You are customer-serviced focused with a passion for sales in retail home furnishing business
You are a problem solver, self-motivated and a strong team player
You have strong communication and interpersonal skills with basic knowledge of PC
You are physically fit to handle physical work and pro-longed hours of standing
You are able to commit to working on AM & PM shift work, weekends and public holidays