The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand – and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region. We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA.
We also develop, own and operate Shopping Centres that are anchored by IKEA and create walkable communities by including residential, office and other types of real estate in our development plans.
We work towards making sustainability a natural part of our everyday work. We are active in our communities, driving and supporting social initiatives that benefit children, women and the environment.
About the job
The IKEA Business team serves as the focal point for Singapore's Corporate customer (business to business) engagements. As the Operations Manager for IKEA Business, you play a critical role in leading the IKEA Business operations team and coordinating with internal departments and external parties to support the fulfillment of key business channels (Corporate business and the Renovation & ID services)
Oversee and manage the Singapore IKEA Business operations to ensure processes such as Ordering, Fulfillment, Delivery and Recovery processes are efficient, consistent, compliant and its continuity
Define, implement and follow-up operational service level agreements with store stakeholders, Business Partners and Vendors
Measure and review process performances to meet KPIs, share respective insights and work together with your store colleagues, regional service office matrix towards operational excellence
With internal and external stakeholders, minimise and avoid operational risk by adopting a “First Time Right” approach
Identify and resolve process and service issues
Lead the Singapore operations team in developing competencies and capabilities
You have at least 6 years’ management experience in a progressive operations environment
You have strong interest in the home furnishing business and customer service
You are good in managing process and identify potential area of improvements
You have experience in developing SLAs and able to influence all parties to achieve operational excellence
You have good leadership skills, commercial acumen, excellent interpersonal skills and able to relate to customers’ needs
You have proven experience in managing several priorities at the same time
You are results driven while being supportive and collaborative to the team and stakeholders
You are open to work rotating shifts (including weekends and public holidays) to cover the operation's peak periods.