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Customer Relations Manager

Singapore - Explore location Customer Relations Full Time

Job description

Company description

The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand – and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region. We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA.

We also develop, own and operate Shopping Centres that are anchored by IKEA and create walkable communities by including residential, office and other types of real estate in our development plans.

We work towards making sustainability a natural part of our everyday work. We are active in our communities, driving and supporting social initiatives that benefit children, women and the environment.

Job description

Your assignment

  • Lead the customer relations team to drive a customer-centric culture and secure a seamless shopping experience throughout the store
  • Ensure customer focus and relevant business plans relate and come together in a local action plan that is operationally implemented and fulfilled

  • Responsible for the building of business and co-worker competence by supporting managers, team leaders and co-workers in setting and working on relevant goals and agreed development plans

  • Support commercial initiatives and priorities before, during and after the shopping experience

  • Establish and maintain service agreements with internal stakeholders (including customer support) and external partners in order to protect operational standards and help safeguard the IKEA culture

  • Secure and monitor the department is working according to internal, global and national rules and policies, IKEA best practise and in accordance with local legislation


Your profile

  • You have at least 8 years of retail / customer relations management experience in a senior leadership role, with strategic, tactical and analytical abilities and a strong passion in home furnishing business

  • Highly driven and enjoy working in a multi-channel environmentand thrive working in a team-oriented culture

  • Experienced in creating and implementing short-mid-long term plans, setting budgets and following up on goals

  • Excellent communication, negotiation and influencing skills with experience in managing difficult conversations via different channels and exhibit composure under pressure

More Information

Please apply by 16 May 2020