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Check Out Team Leader

Singapore Customer Relations Full Time

Job description

Company description

The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand – and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region. We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA.

We also develop, own and operate Shopping Centres that are anchored by IKEA and create walkable communities by including residential, office and other types of real estate in our development plans.

We work towards making sustainability a natural part of our everyday work. We are active in our communities, driving and supporting social initiatives that benefit children, women and the environment.


Job description

ABOUT THE JOB
Reporting to the Check-Out Manager, together with your team of co-workers, you ensure an easy-buying experience for IKEA customers throughout the complete payment process by ensuring the check-out service is efficient for the customer and ensuring payments are handled in a reliable, accurate and friendly way.

YOUR ASSIGNMENT

  • You ensure the check-out areas are efficiently equipped and co-workers are available to help customers throughout the day.
  • You are available to support the check-out co-workers if they are unable to resolve customer's issues by dealing with the issues positively
  • You ensure accuracy of the Store’s daily monies collection, bank deposits and accuracy of the cash transaction records
  • You are responsible and accountable for daily basic operational needs and ensure proper maintenance of internal document for audit purpose
  • You will investigate conduct inquiry or follow-up of discrepancy
  • You will manage and lead a team of check-out co-workers and responsible for their development by having regular one-one sessions and conduct performance appraisal.

Qualification

YOUR PROFILE 

  • You have a least 3 years of supervisory experience in fast-paced cashiering operations industry
  • You are customer-serviced oriented and possess strong interpersonal skills
  • You are physically fit to with stand pro-long hours of standing and handle heavy merchandise
  • You are meticulous with an eye for details and follow-up skill
  • You possess strong leadership skill with proven ability to lead a team
  • You are able to commit working 5 days work week on AM/PM shift, including weekend and PH

More Information

GROWING TOGETHER 
IKEA offers an exciting and empowering work environment in a global marketplace. And as the world’s leader at life at home, you have exceptional opportunities to grow and develop together with us.

PLEASE APPLY BY 31 MARCH 2019