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Deputy IKEA Food Manager - City Shop (Shibuya, Tokyo)

Shibuya, Tokyo - Explore location Leadership & Management Full Time

Job description


*This posting might be unpublished before the closing date according to hiring situation.

• You are confident in both spoken and written English and Japanese on Business Level; essential.
• You are an ambassador for the IKEA brand who works in a way that reflects the IKEA key value.
• You love taking responsibility, drive business through your entrepreneurial spirit.
• You are strong curious leader who creates an atmosphere where people thrive on their ideas and constantly pick up on new business opportunities.
• You have strong customer and user centric thinking
• You have full understanding of what it means for IKEA to be in a multichannel environment.
• You have solid marketing knowledge, are a data driven analyst and know how to your market and PMA based on consumer insights and CRM principles.
• You have strong commercial drive and competence to capitalize on short- and long-term business opportunities.
• Good communication skills with ability to influence and create energy and commitment within the organisation.
• You have skill creating a high commercial performance and sales steering and how to work with layout as commercial tool.
• You have analytical and numerical skills.
• You understand the local market and competition and what this means for pricing.
• You have interest in home furnishing and understanding of IKEA values and what it means for people’s everyday life at home.
• You have a high affinity to digital tools and bring along the knowledge and understanding of digital capabilities.
• Preferably speak some languages like Japanese, Chinese, Korean, English etc.

In this role you will report to the IKEA Food Manager - City Shop.


*We will keep/ unpublish this advertisement until a person is decided.

• You lead the shop Business Plan process together with the store manager and management team and proactively working with local market data to understand people’s life at home and our customer experience in our different customer meeting points to provide relevant insight.
• You deliver and lead IKEA Food action plan by taking input from the team and the matrix manager to ensure the department supports the achievement of the agreed goals for the country, maximizes sales and generates sustained long-term profitability.
• You ensure our customers are always in focus and strive to make them smile. You meet and serve our customers showing empathy and care. I am willing to listen and support them with an attitude based on the IKEA values.
• You are responsible for implementing the food range matrix (global and national) to secure a strong IKEA Food range identity that distinguishes the IKEA store from our competitors on the market.
• You make the IKEA food range available at the lowest total cost by, for example, driving volume according to commercial priorities.
• You ensure proper planning and implementation of range changes in a simple and cost-conscious way.
• You work to maximise commerciality in order to grow sales as well as the conversion rate and average cheque. By doing this increase profitability according to the goals.
• You actively contribute marketing activity to maximize commercial calendar with Swedish celebrations and seasonality/vitality by co-operate with commercial team.
• I challenge costs by working in a lean, simple and cost-conscious way using and sharing good examples and encouraging my team and colleagues to discover smarter ways of working.
• You ensure a safe and healthy working environment for co-workers in accordance with local legal requirements and established IKEA standards.
• You ensure to operate IKEA Food in accordance with legislation. You are responsible for operating the IKEA Food areas within the shop in accordance with IKEA Quality and Food Safety requirements. You also operate with external service providers and authorities when needed.
• You ensure that all food incidents, or potential incidents, are reported through CASY.
• You know your local market potential and work with your team and other functions to ensure your store is locally relevant throughout the different sales channels.
• Follow up your financial goals, KPIs and costs, and take action on deviations. Motivate and develop team members by agreeing clear goals, expectations and conducting follow-ups.
• Secure competent and high-performing teams and leaders who inspire and empower every co-worker to recognise and understand their contribution. Identify and develop the many talents within the department to secure succession planning.
• Understand the IKEA social and environmental commitments and know how you can contribute to sustainability.


【IKEA Shibuya to Open in Winter 2020】

Second City Shop in Shibuya to Offer Even More Accessible IKEA Experience!

Shibuya is at the heart of Tokyo, and currently in the middle of transformation from a young trendy neighborhood into a future-oriented tech center, attracting many tech companies and new businesses. In Shibuya, IKEA for Business opened in February 2020 for business customers. Along with IKEA Harajuku that just opened in June, we hope to continue to capture the unique rhythms of Tokyo lifestyle, offer inspirations and solutions and great food experience for the urban lifestyles through our unique range.

Come and join us to build the future of IKEA together!

As Food manager in city shop, you lead and manage IKEA Food by building business and people together to fulfil the purpose of our function – to supports the IKEA store in selling more IKEA home furnishing products by attracting visitors to the stores, encouraging IKEA store visitors to stay longer and enjoy more, making it fun for everyone, offering great food with quality at the lowest prices, giving visitors a tasty reason to return again and again.


SO Recruitment Team: