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Technical Support Specialist (Expansion)

Shanghai, Shanghai Municipality - Explore location IT & Digital Solutions Full Time

Job description


•Manage the lifecycle of all IT assets within the defined region including maintaining an accurate inventory, maintaining fixed-asset accounting register, preparing budget input, procurement of new hardware and software and implementation and configuration of new assets

•Lead or support on-site project implementation/deployment efforts with regard to implementation of new Digital products, lifecycle refresh of hardware solutions and all technical implementation work related to the build-up of new locations

•Provide 2nd level hardware and software support for end users at multiple sites within a defined region, and provide remote, after-hours support for business critical issues, aligned with Central Group Digital service operations framework

•Perform preventive maintenance and routine monitoring to include creation and follow-up of a service schedule for fixed assets, daily and weekly review of all applicable monitoring tools in order to identify and avoid potential business interruptions

•Take necessary decisions and actions to solve issues, as well as prioritize issues according to business needs, and know when and how to escalate an issue in the support chain.

•Ensure projects in need of Technical Support receive such support through participation in necessary project teams and actively ensuring necessary preparations and activities are in place for local projects an global deployments

•Provide hands-on basic technical training for onsite support staff and of new hires, including setting up and introducing technical equipment (e.g. laptops)

•Provide input on what digital equipment/products might be in risk of downtime and suggest solutions to ensure the business continuity plan is secured and in place for all critical equipment/products


Plan and structure projects according to the knowledge of IKEA project methodology (PPS).

Monitor and control project work, including managing the dependencies and interfaces within and between the project and line organization.

Define and control the project scope by creating a project time schedule that includes following up on progress, budgeting, forecasting and controlling the actual project costs, and reporting regularly to the project steering group.

Create a communication plan that secures the right information is communicated to relevant stakeholders, and prepare the organization for change and secure that benefits/needs are realized.

Identify, mitigate, monitor and control risks by performing quality management.

Manage and control procurement of resources and services with support from the internal purchasing organization.

By working as a business partner you help assure that the receiving organizations are prepared through organizational change management, e.g. securing sponsorship, building the relevant and necessary relations.

We’re the ones who make it possible for people to have a smarter life at home and a hassle-free and rewarding shopping experience. Together we work to find new digital solutions for every business need to help make IKEA a great and efficient place to work. We like to think of ourselves as innovative and modern, and we believe that nothing would actually work without us.

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  • IT & Digital Solutions, Shanghai, Shanghai Municipality, ChinaRemove