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Digital Team Leader

Shanghai, Shanghai Municipality - Explore location IT & Digital Solutions Full Time

Job description

WHO YOU ARE

• Deep knowledge of how to lead, coach and motivate in an IT organisation with both people and technology focus
• Strong knowledge of support engineering principles and practices using industry standard toolsets and understanding of how they adhere to software engineering and operations engineering
• Strong knowledge in ITIL, agile frameworks service governance model and DevOps concept
• Strong knowledge of the area and how to drive transformation and optimisation
• Strong knowledge and understanding of current laws, regulations and compliance requirements related to the service and support area
• Strong understanding of how to keep up to date with market and industry trends within the service and support area
• Strong knowledge of stakeholder management
• Passionate about leading, inspiring and developing people through IKEA culture and values
• Motivated by continuously developing and enhancing support engineering skills and staying at the frontier of modern tools, practices and technologies
• Motivated by working agile and being open to change
• Energised by working both independently and in cross-functional teams
• Motivated by sharing and living the IKEA culture and values

YOUR RESPONSIBILITIES

• Responsible for the roadmap, and delivery of support and support flows towards a business area, based on consumer feedback, changing needs and new technologies, to secure fulfilment of business needs
• Proactively drive the transformation of the support within the business area, in alignment with the overarching strategy and roadmap for the global support organisation, to ensure it adheres to modern principles and frameworks
• Responsible for fulfilment of the Country Support Agreement(s) for the Products belonging to the business area to meet specific expectations and needs from the countries
• Responsible for the operational activities and daily running of the support within the business area, ensuring that they meet the defined agreements, KPIs and OKRs, as well as ensuring compliance towards legislations, policies and other requirements
• Contribute with coaching and insights to activities initiated within the Technology Service Area aiming to create a modern digital foundation in order to support speed, growth and flexibility
• Identify, continuously explore and evaluate new frameworks and technologies, as well as benchmark against industry standards, in order to boost innovation and productivity for optimisation/modifications to the current setup and delivery
• Lead and manage team leaders focusing on building a digital mindset that meets an engineering culture as well as on building industry leading capabilities and a service offering that stays relevant to Ingka and Inter-IKEA Systems consumer needs
• Manage the financials on the business area level, i.e. budget, allocation and forecasts, follow up cost development and proactively drive improvements in cost efficiency of the support within the area to ensure the affordable IKEA
• Manage risks and maintain licence agreements to secure compliance towards contracts, laws and regulations
• Evolve the delivery by securing the adoption and growth of a self-provisioning portal to accelerate the level of automation and self-service in the transformation