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Country Service Operations Team Leader

Shanghai, Shanghai Municipality - Explore location IT & Digital Solutions Full Time

Job description


• Extensive knowledge of how to plan (strategically, tactically, operationally) in an efficient and cost-conscious way
• General knowledge of how to work and lead in change processes at organisational, group and individual level
• Be aware of corporate Objectives and Key results (OKRs), key performance indicators (KPIs) and business performance
• Knowledge and understanding of a broad range of IT Support issues and processes
• General knowledge of IKEA businesses, including IKEA strategies, processes and working methods
• General knowledge of IKEA products, platforms, business processes and routines and their influence on Digital in IKEA organisations
• Basic knowledge of project management, co-ordination tools & techniques and the different needs people have in a change process
• General knowledge of the IKEA Concept, the IKEA Brand Identity and the IKEA culture & Values
• Good communication skills that can help to build relationships and networks with people across the organisation and external contacts
• Ability to prioritise and take decisions as well as follow up and communicate progress
• Able to focus on the big picture – what is best for IKEA as a whole
• Has an eye for detail and is well able to identify which are significant and which are not


• Responsible for the team delivering Country Digital technical support and services to all supported business units following common ways of working
• Create a climate of teamwork, collaboration and togetherness within the team and with Central Group Digital
• Secure alignment with Central Group Digital regarding ways of working and global priorities
• Secure efficiency within the team through simple and cost-efficient ways of working
• Identify and action improvements opportunities in ways of working, share across teams and countries when relevant
• Follow up team and individual performance through KPIs and monitoring following the standards defined by Central Group Digital
• Responsible for local procurements from local vendors and for regularly maintaining contact with local representatives for key global vendors, will work with IMS to ensure procurement processes are followed and ensure local needs are taken into account also by global vendors
• Identify and develop the many talents within the organisation to secure succession planning and the future of IKEA
• Responsible for identifying technology-related business needs and ensuring availability of resources and their competence to meet requirements
• Contribute functional expertise to the country organisation with budget input, follow-ups and in developing strategy and action plans
• Facilitate an effective dialogue between business organisations and the Country Digital team to ensure business needs are addressed in the right channels