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Ecommerce Operations Specialist (2 Years Contract)

Selangor eCommerce Full Time

Job description

About the job

For the Ecommerce team, we are looking for a proactive enthusiast who can help us in establishing E-Commerce
in a new country and securing the IKEA Brand and our overall vision of “creating a better everyday life for the
many people”, by contributing their digital editing expertise to secure an enhanced customer experience online.

Your assignment
  • You are responsible for order management, tracking and reporting of operational performance of E-Commerce.
  • You are responsible for maintaining freight parameters in the store and online; securing freight income at the appropriate level; co-ordinating freight tests; and analysing the commercial effects of any changes.
  • You will actively support the store and warehouse in the order picking process, with your in-depth knowledge of the E-Commerce order flow.
  • You will actively participate in process improvement workshops and will work closely together with the
  • E-Commerce Process Specialist and E-Commerce Business Developer in delivering improvements to the
  • processes.
  • The position will be based in Mutiara Damansara, Petaling Jaya Selangor.

Your profile

  • You are an expert in E-Commerce operations/ order management, both internal and external.
  • You have an in-depth working knowledge of customer order systems for retail, distribution and transport.
  • You are independent in executing your work; a good communicator to stakeholders within and outside the office.
Please apply via IKEA job page by 2 February 2019.