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Customer Resolutions Specialist

Schaumburg, Illinois Customer Relations Full Time

Job description

WHY WE WILL LOVE YOU

• 1 year sales or customer service experience • Kitchen and appliance experience preferred • High School Diploma or equivalent

WHAT YOU'LL BE DOING DAY TO DAY

• Assists in developing solutions and providing feedback on all matters of installation by partnering with various teams • Supports the Active Selling team to support and efficient and easy buying process of complex IKEA systems or products • Identifies and reports quality issues based on data gathered in returns • Manages customer service queue by providing after-sales support for customers • Investigates problems, develops solutions, prepares reports, and provides feedback to resolve customer complaints • Uses knowledge of both the product and IKEA to offer solutions so that customers leave the store with a positive experience

TOGETHER AS A TEAM

At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!