IKEA is a global company with over 350 stores existing in 50 countries. We’re passionate about home furnishing and share an inspiring vision: “to create a better everyday life for the many people”. How we realize this vision is based on our shared values. These values are the foundation of our work and create the framework of our inclusive, open and honest culture.
ABOUT THE JOB Increase sales by utilizing effective selling skills and tools to satisfy eCommerce customer needs and position IKEA as the best home furnishing store.
YOUR ASSIGNMENT Your tasks will include:
Offer a professional and courteous service to kitchen and business customers via phone and e-mail.
Use knowledge of the range, the sales system and tools to improve the easy buying process.
Explain features and benefits of our products and services; offer add-on sales.
Keep up-to-date on the competitive environment for kitchens & appliances.
Use all available information sources to give customers correct and updated information.
Build effective networks with customers.
Support e-commerce customers and follow up on existing orders.
Contribute to an environment where the IKEA Culture is a strong and living reality that embraces the diversity of Co-workers and customers.
YOUR PROFILE Your knowledge, skills and experience include:
Excellent communication skills (verbal and written), in French and English.
1 to 2 years previous kitchen planning experience.
Experience in customer service, preferably in retail.
Ability to read and design plans.
Passion for designing and selling kitchens.
Attention to detail & excellent organizational skills.
A sense of urgency.
Ability to take initiative, maintain ownership and push things forward until completion.
Ability to adapt to the needs of our business customers.
Enthusiastic about working with others in a team.
Flexible approach to work and are open to change.
GROWING TOGETHER - OUR OFFER
IKEA offers an exciting and empowering work environment in a global marketplace. And as the world’s leader at life at home, you have exceptional opportunities to grow and develop together with us. At IKEA, we give straightforward, down-to-earth people a chance to grow, both as individuals and in their professional roles. Because we know when we develop our co-workers we're developing our business too.
We offer a competitive compensation package which includes: Complimentary Medical & Dental Insurance Plan, Life Insurance, Health Care and Wellness Flexible Spending, Retirement & Savings Plans, Deferred-Profit Sharing Plan, and more!