Ability to use and take personal initiative Ability to make decisions
Demonstrates a polite and friendly manner Face-to-face customer service experience
Enthusiastic about work and working with others in a
Experience of working in a fast-paced environment
Good personal disciplines
A flexible approach/open to change
Good attention to detail
Good at quickly building rapport
Assertive and able to remain calm and controlled when
faced with emotional customers under stressful times
Ability to prioritise and organise own work to make
efficient use of time available
Ability to handle several tasks at the same time.
Self-reliant and motivated with a proven ability to
work as part of a larger team
A DAY IN YOUR LIFE WITH US
My priority is to ensure my check-out is effectively equipped at all times throughout the day and I
am ready and available to help customers when needed.
I have the knowledge, confidence, and desire to make customer payment easy.
I know my levels of authorisation to solve payment problems when they occur and recognise when I
need to escalate an issue to someone with higher authorisation. I pass on the relevant information
for them to deal effectively and efficiently with the customer.
I offer solutions to frequently asked questions. This helps to make a better future shopping
experience for everyone.
I use the till to accurately register products and register payment from customers according to given
I ensure our store is a safe and secure environment at all times for visitors and colleagues.
ABOUT THIS WORK AREA
To drive sales growth and sustained long-term profitability, by establishing and retaining a life-long relationship
with existing and new customers. This is achieved by working in partnership with our customers and other
secure an easy buying process from home to home, and
understand and match customers’ needs and expectations now and in the future.
Our aim is to motivate our customers to shop with us more frequently because they trust us to make their
shopping experiences successful and their visits worthwhile; as every customer counts.
Candidat must be bilingual
Must be available weekends and evenings
Internal IKEA Montreal candidates in priority