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Collaborateur-trice des Caisses

Saint-Laurent, Quebec Customer Relations Part Time

Job description

WHAT YOU'LL NEED TO HAVE

Ability to use and take personal initiative Ability to make decisions Demonstrates a polite and friendly manner Face-to-face customer service experience Enthusiastic about work and working with others in a team Experience of working in a fast-paced environment Good personal disciplines A flexible approach/open to change Good attention to detail Good at quickly building rapport Assertive and able to remain calm and controlled when faced with emotional customers under stressful times Ability to prioritise and organise own work to make efficient use of time available Ability to handle several tasks at the same time. Computer literate Self-reliant and motivated with a proven ability to work as part of a larger team

A DAY IN YOUR LIFE WITH US

My priority is to ensure my check-out is effectively equipped at all times throughout the day and I am ready and available to help customers when needed. I have the knowledge, confidence, and desire to make customer payment easy. I know my levels of authorisation to solve payment problems when they occur and recognise when I need to escalate an issue to someone with higher authorisation. I pass on the relevant information for them to deal effectively and efficiently with the customer. I offer solutions to frequently asked questions. This helps to make a better future shopping experience for everyone. I use the till to accurately register products and register payment from customers according to given routines. I ensure our store is a safe and secure environment at all times for visitors and colleagues.

ABOUT THIS WORK AREA

To drive sales growth and sustained long-term profitability, by establishing and retaining a life-long relationship with existing and new customers. This is achieved by working in partnership with our customers and other functions to: secure an easy buying process from home to home, and understand and match customers’ needs and expectations now and in the future. Our aim is to motivate our customers to shop with us more frequently because they trust us to make their shopping experiences successful and their visits worthwhile; as every customer counts.

Candidat must be bilingual Must be available weekends and evenings Internal IKEA Montreal candidates in priority