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Collaborateur-trice aux Chariots et Retours et Échanges

Saint-Laurent, Quebec Customer Relations Part Time

Job description

WHAT YOU'LL NEED TO HAVE

Proactive and courteous customer approach Good communication skills Willingness to share your knowledge and learning Problem-solving skills Assertive and able to remain calm and controlled when faced with emotional customers during stressful situations Interest in home furnishings Computer aptitude Ability to lift 100 lbs. (50 kg) and push server carts at once

WHAT YOU'LL BE DOING DAY TO DAY

Assist customers in loading merchandise into vehicles as efficiently as possible Ensure that the loading zone remains clear Maintain a balanced cart flow throughout the store/home delivery areas Ensure my returns desk is effectively equipped at all times throughout the day and I am ready and available to help customers when needed. To have the knowledge, confidence, and desire to resolve customer complaints. Ensure we listen to our customers and use knowledge of both the range and how IKEA works to offer informed solutions and resolve the customers’ issues. To deal positively and quickly with issues raised by customers. To know my levels of authorisation to solve complaints and recognise when I need to escalate an issue to someone with higher authorisation. I pass on the relevant information for them to deal effectively with the customer.

ABOUT THIS WORK AREA

I ensure my after-sales service is fast and efficient for my customers’ and cost-effective for my store. I handle complaints and claims in a friendly and efficient way. I always create a positive experience for our customers, so they will want to return and shop with us again over time. I actively work towards fulfilling the four tasks of the store: to act as a highly efficient, and staffed, sales mechanism. to show home furnishing solutions full of inspiring home furnishing ideas. to serve as a well-qualified home furnishing specialist. to provide a day out for the whole family.

*Available to work during nights and weekends *A bilingual candidate *Candidate from Montreal store will be considered first