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Chef de service, Service Après-ventes

Saint-Laurent, Quebec Customer Relations Full Time

Job description


Passionate about customers and acts to ensure their a positive shopping experience. Great knowledge of all aspects of the online shopping experience. Recognized management qualities in a company focused on people. Knowledge in skills management, i.e. in staff development and the preparation of the succession. Communication and negotiation skills, and ability to influence others. Ability to find solutions to customer cases and operational problems.


Contribute to the creation and operational implementation of the local customer relations' action plan. Support a customer-focused culture throughout the complete unit and ensure an overall easy buying experience. Contribute to the building of business competence by supporting co-workers in their efforts to improve according to agreed development plans. Implement the global solutions, services and tools that support self-service and self-choice during the complete buying experience. Implement and follow up on the activities identified to remove hindrances and secure a customer-focused easy buying experience. Ensure the efficient and cost-effective execution of the IKEA exchanges and returns policy and a customer-friendly handling of complaints. Provide an inspiring and motivating direction for the team and its individual members to ensure development and succession. Provide input to the service agreements and contracts with internal and external partners, such as the Customer Support Centre and support co-workers in executing those. Ensure balanced operational excellence in daily operations to enhance the easy buying experience. Support proactively with customer insights to improve business and functional operations.


To ensure an easy buying experience for all visitors and customers. This includes in particular: •securing the foundation for an easy buyingexperience. •implementing an IKEA shopping tools offer that helpssafeguard the IKEA mechanical sales process. •ensuring a fast and efficient after-sales experiencewith the customer in focus.