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Shopping Center Core Operations Leader (INGKA Centers)

Roncadelle, Lombardy Administration & Support Services Full Time

Job description


You are service minded, dependable and customer driven. You are curious and open to new technologies/solutions with a passion for doing business, always keeping sustainability in mind.

We believe you have experience in a multi-unit facilities management organization, preferably in a high-volume retail sector as well as experience in working with sustainability and the environment from a Facility Management (FM) perspective, in relation to your specialist area.
Additionally, you have:

• 5-10 years of experience covering increasing responsibility roles, covering different aspects of operational / facility management activities of shopping centre, retail, hospitality or service industry.
• proven past experience managing MEP (mechanical, electrical, plumbing), external partners and safety standards
• P&L analysis and ability to set a budget, implement action plans, manage cost and KPIs
• previous experience in international multinational companies with complex structures
• ability to communicate confidently and clearly in English and Italian language

Contributes to improve customer experience by ensuring safe and comfortable environment in the Meeting Place. Cooperate with the Facility Management Service Provider to maintain and operate property on high level with focus on sustainability.
Amongst other things you will:

• Partner with HQ Facility Management team to ensure delivering good FM service with positive impact on customer experience
• Oversee and facilitate the Tenant coordination liaising with different stakeholders
• Be a key player in continuous performance improvement and sustainability initiatives including: energy, emissions and water management, waste management, implementation of company and other local sustainability initiatives, in cooperation with Community Engagement.
• Be responsible for the cost part of P&L in his/ her area of responsibility, drives cost part Budget/ Estimation planning process and follow-up in close cooperation with different stakeholders, secures the delivery of financial KPIs in regard to operational and FM costs by closely cooperating with different stakeholders. Ensures on-budget execution of planned technical and core operations investments under his/her scope
This role is based in Brescia, Italy.


Ingka Centres provides local communities with Meeting Places that offer many reasons to visit – always anchored by IKEA and together with many inspiring partners. We attract many people, every day by offering places to shop, eat, socialize and experience things together. Today we provide 44 Meeting Places in 14 countries and we have big exciting plans for the future. Read more about us here:

We encourage you to apply as soon as possible, though no later than 29th of August 2020.