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IKEA Food Team Support (Guaranteed 30)

Richmond, British Columbia Food & Restaurant Part Time

Job description

Your Purpose
I support my Manager to fulfil the purpose of our function and the development of the IKEA business in the respective area of responsibility, such as production, commercial restaurant, co-worker restaurant, Swedish Food Market, and Bistro. I strive to make people smile while providing irresistible food offers in a welcoming atmosphere that gives our customers a good reason to return again and again. I am line responsible during the work shift when the Manager of the area is not present. I lead by example, I spend at least 90% of my working time on the floor – listening, acting, helping and supporting customers and co-workers.

Your Assignment
  • Ensure our guests are always in focus and strive to make them smile.
  • Meet and serve our customers showing empathy and care, and am willing to listen and support them with an attitude based on the IKEA values.
  • Lead by example and am a good ambassador for the IKEA store in all contact with our customers, and I give them a good reason to return again and again.
  • Always look at my store through the eyes of our customers, get continuous feedback about their experiences and learn more about their needs and wants. I then take action based on their input.
  • Work proactively to avoid bottlenecks and constantly improve guest satisfaction. I also ensure the appropriate speed of service in the serving line by following IKEA Food routines, such as walk-the-plate and mechanical sales techniques.
  • Take immediate action to meet the needs of customers and give input on how to continuously improve the meeting with them, and encourage my colleagues to do the same.
  • Ensure our customers have a great shopping experience at all times throughout the day.
  • Ensure my area is efficiently maintained as well as clean, organised, attractive and inviting to provide a positive customer experience.
  • Have an overview of the store business plan and IKEA Food action plans, and I contribute to my area’s action plan by supporting my Manager in implementing it with the team.
  • Work with my Manager to ensure all the co-workers in my area understand the IKEA Concept and key guidelines, as well as how these have an impact on their specific roles.
  • Promote a safe and respectful work environment where the IKEA culture is a strong and living reality that embraces the diversity of co-workers and customers to ensure IKEA Food is regarded as a great place to work.
  • Assume responsibility for other tasks and projects as they occur and/or as directed.

You Have/Are
  • Experience working in vibrant retail environment, preferably a food service business.
  • Experience managing a team in hectic day-to-day operations, able to set expectations for others and provide clear direction and follow up.
  • Prioritize and organise your work and the work of others to make the most efficient use of time available.
  • Ability to make things happen with flexibility, speed and simplicity.
  • Acts with urgency, able to make timely decisions.
  • Solution-oriented, able to find new and more efficient ways of working.
  • Advanced knowledge of food production and food safety.
  • Fit for physical work such as pushing, pulling, lifting, bending, standing, and walking for at least 90% of shift.
  • Computer-literate, proficient in MS Office applications, specifically MS Excel.
  • Fluent in English (written and verbal skills).

Your Availability & Work Week
  • Must be available to work days, evenings, and weekends (open availability)
  • You will be scheduled over a 5 day period
  • The weekly schedule shall allow for fifty percent of the weekend off a Saturday or Sunday.
  • Every effort will be made to schedule two (2) consecutive days off

Growing Together
IKEA offers an exciting and empowering work environment in a global marketplace and as the world’s leader at life at home, you have exceptional opportunities to grow and develop together with us.