Your Purpose I support my Manager to fulfil the purpose of our function and the development of the IKEA business in the respective area of responsibility, such as production, commercial restaurant, co-worker restaurant, Swedish Food Market, and Bistro. I strive to make people smile while providing irresistible food offers in a welcoming atmosphere that gives our customers a good reason to return again and again. I am line responsible during the work shift when the Manager of the area is not present. I lead by example, I spend at least 90% of my working time on the floor – listening, acting, helping and supporting customers and co-workers.
Ensure our guests are always in focus and strive to make them smile.
Meet and serve our customers showing empathy and care, and am willing to listen and support them with an attitude based on the IKEA values.
Lead by example and am a good ambassador for the IKEA store in all contact with our customers, and I give them a good reason to return again and again.
Always look at my store through the eyes of our customers, get continuous feedback about their experiences and learn more about their needs and wants. I then take action based on their input.
Work proactively to avoid bottlenecks and constantly improve guest satisfaction. I also ensure the appropriate speed of service in the serving line by following IKEA Food routines, such as walk-the-plate and mechanical sales techniques.
Take immediate action to meet the needs of customers and give input on how to continuously improve the meeting with them, and encourage my colleagues to do the same.
Ensure our customers have a great shopping experience at all times throughout the day.
Ensure my area is efficiently maintained as well as clean, organised, attractive and inviting to provide a positive customer experience.
Have an overview of the store business plan and IKEA Food action plans, and I contribute to my area’s action plan by supporting my Manager in implementing it with the team.
Work with my Manager to ensure all the co-workers in my area understand the IKEA Concept and key guidelines, as well as how these have an impact on their specific roles.
Promote a safe and respectful work environment where the IKEA culture is a strong and living reality that embraces the diversity of co-workers and customers to ensure IKEA Food is regarded as a great place to work.
Assume responsibility for other tasks and projects as they occur and/or as directed.
Experience working in vibrant retail environment, preferably a food service business.
Experience managing a team in hectic day-to-day operations, able to set expectations for others and provide clear direction and follow up.
Prioritize and organise your work and the work of others to make the most efficient use of time available.
Ability to make things happen with flexibility, speed and simplicity.
Acts with urgency, able to make timely decisions.
Solution-oriented, able to find new and more efficient ways of working.
Advanced knowledge of food production and food safety.
Fit for physical work such as pushing, pulling, lifting, bending, standing, and walking for at least 90% of shift.
Computer-literate, proficient in MS Office applications, specifically MS Excel.
Fluent in English (written and verbal skills).
Your Availability & Work Week
Must be available to work days, evenings, and weekends (open availability)
You will be scheduled over a 5 day period
The weekly schedule shall allow for fifty percent of the weekend off a Saturday or Sunday.
Every effort will be made to schedule two (2) consecutive days off
Growing Together IKEA offers an exciting and empowering work environment in a global marketplace and as the world’s leader at life at home, you have exceptional opportunities to grow and develop together with us.