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Greeter - Customer Experience Team

Richmond, British Columbia Customer Relations Part Time

Job description

WHAT YOU'LL NEED TO HAVE

You Have/Are • Energy and enthusiasm from being service-minded and truly keeps the customer in focus • Confidence in approaching and talking to people in a friendly manner, empathizes with customers’ needs and strives to find the best solutions • Ability to prioritize and organize own work to make efficient use of time available • Comfortable with many technology platforms, including computers, tablets, and mobile devices (Apple & Samsung familiarity a must); proficient in using, navigating, and demonstrating mobile apps • Good personal discipline and work ethic • A flexible approach/open to change • Good attention to detail • Good at quickly building rapport • Self-reliant and motivated with a proven ability to work as part of a larger team • Ability to use and take personal initiative • Assertive and able to remain calm and controlled when faced with emotional customers under stressful times • Fluent in English (written and verbal skills); multiple language fluency and proficiency preferred • Interest in home furnishings, people’s life at home, and the IKEA range • Personal values reflect the IKEA values • Enjoys working in a fast-paced, future-oriented, multi-channel retail environment Your Availability & Work Week • Open availability in the week is preferred; at a minimum, however, you must meet one of the following: o Open availability to work both Saturdays and Sundays, and at least one (1) full weekday (Monday to Friday) o Open availability to work both Saturdays and Sundays, and at least two (2) weeknights (Monday to Friday closing shifts)

WHAT YOU'LL BE DOING DAY TO DAY

• Ensure a positive shopping experience by actively greeting all visitors, being visible, friendly and knowledgeable about the IKEA store • Offer information and anticipate visitors’ needs by asking the right questions and advising them on the best solutions for an enjoyable shopping experience. For example: o Provide visitors with the necessary shopping tools (yellow bags, maps/shopping lists, pencils, measuring tapes, etc.) o “How to Shop” information for first-time visitors o Support with Customer Guidance in the store o Family Friendly services for those shopping with children • Promote the use of digital shopping tools available to visitors including the mobile app, IKEA.ca, and Wi-Fi. Offer assistance to visitors wishing to use these tools, but may need extra help. • Collect information relating to customer shopping trends and behaviors to share with store partners. • Educate visitors on all services and service products available to help in making informed choices and thereby creating a seamless shopping experience. • Actively promote and inform visitors on current commercial events including Sales events, activities, time restricted offers, Family offers, etc. • Gather and record the most frequently asked questions in the entrance area to gain insight to where visitors may be confused or require further assistance. • Ensure a safe working and shopping environment for both co-workers and visitors by maintaining basic actions and reporting any safety hazards, concerns and/or suggestions for improvements. • Assume responsibility for other tasks and projects as they occur.

TOGETHER AS A TEAM

The IKEA vision to create a better everyday life for the many people inspires us to continuously develop our business and ourselves. We have an ambitious growth agenda steered by our objectives - to be the leader in life at home, growth and long-term profitability and a better IKEA. We believe in people, it's the foundation of our IKEA culture. We believe that people want to do their best, work together towards common goals and learn and develop – as individuals and in their professional roles. IKEA offers an exciting and empowering work environment in a global marketplace and as the world’s leader at life at home, you have exceptional opportunities to grow and develop together with us. The IKEA vision to create a better everyday life for the many people inspires us to continuously develop our business and ourselves. We have an ambitious growth agenda steered by our objectives - to be the leader in life at home, growth and long-term profitability and a better IKEA. We believe in people, it's the foundation of our IKEA culture. We believe that people want to do their best, work together towards common goals and learn and develop – as individuals and in their professional roles. IKEA offers an exciting and empowering work environment in a global marketplace and as the world’s leader at life at home, you have exceptional opportunities to grow and develop together with us.