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Checkout Services Associate

Richmond, British Columbia Customer Relations Part Time

Job description


You Have/Are • Ability to handle several tasks at the same time. • Good personal disciplines and work ethic • A flexible approach/open to change • Good attention to detail • Good at quickly building rapport • Enthusiastic about work and working with others in a team • Self-reliant and motivated with a proven ability to work as part of a larger team • Demonstrates a polite and friendly manner • Ability to use and take personal initiative • Computer literate • Assertive and able to remain calm and controlled when faced with emotional customers under stressful times • Fluent in English (written and verbal skills) • Ability to prioritise and organise own work to make efficient use of time available • Experience of working in a fast-paced environment • Face-to-face customer service experience • Ability to make decisions Your Availability & Work Week • Open availability in the week is preferred; at a minimum, however, you must meet one of the following: o Open availability to work both Saturdays and Sundays, and at least one (1) full weekday (Monday to Friday) o Open availability to work both Saturdays and Sundays, and at least two (2) weeknights (Monday to Friday closing shifts)


Your Purpose I am a highly engaged coworker who is committed to: • Ensuring our check-out service is fast and efficient for our customers’ and cost-effective for the IKEA store • Handling payment in a reliable, efficient, accurate and friendly way I always aim to create a positive experience for our customers, so they will want to return and shop with us again over time. I use the IKEA tools and expertise of my colleagues to support me in achieving this. Your Assignment • My priority is to ensure my check-out is effectively equipped at all times throughout the day and I am ready and available to help customers when needed • I have the knowledge, confidence, and desire to make customer payment easy • I know my levels of authorisation to solve payment problems when they occur and recognise when I need to escalate an issue to someone with higher authorisation. I pass on the relevant information for them to deal effectively and efficiently with the customer • I offer solutions to frequently asked questions. This helps to make a better future shopping experience for everyone • I use the till to accurately register products and register payment from customers according to given routines • I ensure our store is a safe and secure environment at all times for visitors and co-workers • I understand the importance of accurate stock inventory and how my own actions impact on this • I understand global solutions, tools and working methods and the IKEA Concept and ensure I use the appropriate manuals and other education tools to support me in maximising our customers’ shopping experience • Contribute to the check-out action plan and take ownership for my part in its delivery • Listen to feedback from customers when given and passing this on to my manager • I know our daily and weekly service targets and this drives me to improve our service delivery • I have an overview of the store and customer relations action plans and understand how our action plan supports this • I understand the impact of my actions on the financial results of my area and know which results I have influence over and how to balance this with the needs of my customers • I follow cash handling procedures to ensure the security of money handling • Promote a safe and respectful work environment where the IKEA culture is a strong and living reality that embraces the diversity of co-workers and customers • Assume responsibility for other tasks and projects as they occur and/or as directed


The IKEA vision to create a better everyday life for the many people inspires us to continuously develop our business and ourselves. We have an ambitious growth agenda steered by our objectives - to be the leader in life at home, growth and long-term profitability and a better IKEA. We believe in people, it's the foundation of our IKEA culture. We believe that people want to do their best, work together towards common goals and learn and develop – as individuals and in their professional roles. IKEA offers an exciting and empowering work environment in a global marketplace and as the world’s leader at life at home, you have exceptional opportunities to grow and develop together with us.