•You love challenges…you seek them to solve them (not to create them, though!) •You have at least 1 year of customer service work experience in retail or a distribution center (experience in a Returns or Exchanges department is a plus, but not necessary) •You have at least 1 year of experience in a direct leadership role, leading small-medium sized teams •You have an amazing attention for detail and can effortlessly juggle multiple priorities while keeping a smile on your face •Your customer service skills are top notch – you meet all customers with compassion and understanding, can handle long queues, and can assess a problem and deliver a solution quickly. •Your coordination skills are top notch – you can brush your teeth, iron your clothes, feed the dog, make a cup of coffee, and just get things done in a beautiful, quick, effortless sequence (or something like that!) •You are quite comfortable with computers and are generally technology-savvy •You are totally cool with working in a physically demanding, fast-paced, environment (where you may have to lift heavy items that weigh up to 50 lbs. at any given time)
WHAT YOU'LL BE DOING DAY TO DAY
•Be an IKEA Ambassador by recognizing that the customer experience depends on your seamless ability to provide memorable customer service and problem solve in a fair and timely manner •Actively listen and identify customer needs, process transactions according to IKEA returns and exchange policies, and handle cash according to IKEA policy •Maintaining an ongoing awareness of daily and weekly service/delivery targets •Support your team by ensuring they have the tools and training they need to perform their duties successfully, as well as with on-the-spot support •Ensuring that our stock accuracy and inventory integrity is maintained by meticulously following Returns/Exchange policies and routines. •Staying current with your IKEA product knowledge, our in-store and online specials, any updates on returns and exchange policies, and having a good awareness of all Customer Relations action plans •Responsible for ensuring recovered product is put away properly, that your area is stocked and presentable visually, and that all shelf labels are clear and accurate •Stay knowledgeable on IKEA products, in-store and online specials, as well as all applicable internal policies and standards •Assist team members with additional duties, as required
ABOUT THIS WORK AREA
At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!