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Collaborateur-trice Retours et échanges

Québec, Quebec Customer Relations Part Time

Job description

WHY WE WILL LOVE YOU

You love challenges… You seek them to solve them (not to create them, though!)
•You have at least 6 months of customer service work experience in retail (Returns or Cashier experience is a plus, but not necessary)
•You have an amazing attention for details and can effortlessly juggle multiple priorities while keeping a smile on your face
•Your customer service skills are top notch – you meet all customers with compassion and understanding, can handle long queues, and can assess a problem and deliver a solution quickly.
•You are a total people-person and can strike up a conversation easily
•You are quite comfortable with computers and are generally technology-savvy
•You are totally cool with working in a physically demanding, fast-paced, environment (where you may have to lift heavy items that weigh up to 50 lbs. at any given time)

A DAY IN YOUR LIFE WITH US

Be an IKEA Ambassador by recognizing that the customer experience depends on your diplomatic ability to resolve any issue in a fair and timely manner
•Actively listen and identify customer needs, process transactions according to IKEA returns and exchange policies, and handle cash according to IKEA policy
•Maintaining an ongoing awareness of daily and weekly service/delivery targets
•Ensuring that our stock accuracy and inventory integrity is maintained by meticulously following Returns/Exchange policies and routines.
•Staying current with your IKEA product knowledge, our in-store and online specials, any updates on returns and exchange policies, and having a good awareness of all Customer Relations action plans
•Assist team members with additional duties, as required

TOGETHER AS A TEAM

At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!

QUESTIONS AND SUPPORT? LET'S CONNECT!

We are looking for bilingual candidate in english and french, available to work on nights and week end. Candidates from Montreal store will be considered first.