"•Facility Management scope and ways of working: General knowledge of the services included in the agreed FM service scope in Ingka and good understanding of the FM delivery model, as well as the position of FM within the Ingka business •Facility Management business processes: Very good understanding of the main FM business processes (e.g. work order management for urgent, planned and reactive maintenance, contract and supplier management) on unit level •Comprehensive knowledge of valid rules and routines connected to assigned work tasks, as well as an understanding of the role in the chain •Good Knowledge of MS Office applications •Broad knowledge of IKEAs corporate identity, core values and vision of creating a better everyday life for the many people, to ensure right representation •Good problem-solving skills and a solution focus •Good knowledge of the operation and minor maintenance of various office and communications systems
•Provide and contribute with administrative support within the FM scope to the Real Estate unit(s) to increase optimal performance of the business and ultimately a better customer experience •Ensure simple and effective ways of working when organising, co-ordinating and supervising the FM related business processes in a unit •Responsible for administration and archiving of permits, licences, certificates and reporting measures in order to stay compliant with local and international legislation as well as internal rules and requirements regarding the FM scope within Ingka •Contribute with ideas and insights to the administration of FM projects and secure relevant documentation (e.g. as-built documentation) is in place •Ensure clear and fast communication towards internal customers and external suppliers by coordinating general enquiries related to FM activities in the unit(s) •Maintain internal communication channels to ensure co-workers are updated on relevant activities and documents •Administrate office support activities for Unit FM team including labour safety, timekeeping, working schedules
ABOUT THIS WORK AREA
As engaged, open minded and curious experts in all parts of the real estate business we take responsibility for the real estate business at Ingka Group as a trustworthy, appreciated and wanted business partner. We secure new and maintain existing physical locations in order to meet the needs of the many people. We provide strategic insight based on our knowledge and understanding of the real estate portfolio in Ingka. We take the lead in delivering safe, compliant, sustainable and innovative property solutions – with Democratic design and life cycle cost on top of our mind. We actively maintain and secure that our properties are kept in relevant shape for the business.