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Site FM Specialist

Pune, Maharashtra - Explore location Property & Facility Management Full Time

Job description


As a person you are passionate about people, business, IKEA’s purpose and continuously driving better performance. You are energized by increasing customer value, driving business growth and contributing to overall success and results through people as well as motivated by leading and developing people.
For this role we believe you have proven experience in a multi-service FM organisation (or equivalent), preferably in high-volume retail sector. Professional qualification or proven successful experience in the specialist area as specified/required by the Site FM Manager.User knowledge of MS Office applications and Computer Aided Facility Management software systems.
You have knowledge in the following areas:
• Understand the main FM business processes (work order management for urgent, planned and reactive maintenance) on site level, as well as the position of FM within the IKEA business.
• Basic technical understanding for most aspects (HVAC, electricity, plumbing, building automation, building structure...) of a retail building and its connected equipment.
• Understand the financial impact of my actions, and ask support/help if I am unsure about it.
• User knowledge of working with MS office applications (Word, PowerPoint, Excel, Project…) and CAFM systems.
• Good written and verbal communication skills in local language, to secure good communication on safety and security topics at all times.
• Very good interpersonal, analytical, problemsolving skills. Ability and willingness to share knowledge.
• Be polite, open and respectful in communication with others to support the service minded approach in the FM teams.
• Be able to deal with stressful situations (cfr. critical situations like fire detections, flooding, …) and able to work in a self-directed environment to resolve problems and to complete complex tasks within deadlines and financial constraints.
• Act in a trustful and serene way with the information (cfr. safety and security systems) at your disposal.


Being a specialist in the site FM team, you support, advice and mentor your team members in issues related to your specialist area.
Deliver, on a day to day basis, the agreed and sitebased FM services to ensure a sustainable, safe, clean and functional environment for co-workers, visitors and customers. FM services include both hard FM services (e.g. technical maintenance) as well as soft FM services (e.g. cleaning, waste management, pest control, snow removal, building and retail equipment maintenance as well as energy, emissions and water management).

You will:

• Using your specialist knowledge, support, advice and mentor your FM team members in the delivery of all agreed FM services in your site, in strict adherence with all applicable local regulations and IKEA Group mandatories.
• Deliver, on a day-to-day basis, the agreed site FM services in line with the IKEA retail and property requirements as well as all applicable local regulations and IKEA Group mandatories.
• Contribute to FM projects (and run FM project in your specialist area) on behalf of the Site FM Manager
• Agree and deliver assigned KPI’s for your role
• Use amongst others, the CAFM (Computer Aided FM) tool to View and update inspection, testing and maintenance (ITM) activities that were issued, for both supplier work as well as internal work. Record findings, risks or risk incidents related to these activities.

• Provide assistance to external FM service providers in line with their contract, allowing them to deliver the outsourced FM services. Report back on the service provider and his service quality to the Site FM Manager.
• Support the tendering process for new/potential FM service providers by assisting the service providers during site visits.

• Support the Site FM Manager, on a day-to-day basis, with the organisation of the daily FM routines (inspection, testing and maintenance; both internal work and work executed by an external FM supplier)
• Create an environment of trust by encouraging open, constructive, honest, two-way feedback with your team members and other colleagues.
• Take responsibility for your own development to reflect business needs as well as personal development needs. Contact your manager for support in improving your competencies.
• Promote the IKEA social and environmental commitment (Sustainability) and work with your team members to understand how, together, you can contribute to sustainability.


• Support the Site FM manager in creating the annual FM budget, based on an FM 5 year rolling plan, the annual FM plan, the business needs and results of the annual Facility Review
• Consider always the financial impact of your activities
• Assist the Site FM Manager in cost controlling by working in a lean, simple and cost-conscious way using/sharing good examples and encouraging colleagues to find more effective ways of working.

Facility Management (FM) combines people, processes and technology to maintain sites and buildings, and provide services to the IKEA business throughout the building lifecycle.
At site level, this means managing and maintaining a healthy, safe and suitable work environment for a good business performance and supporting a sustainable business development at the lowest possible long term cost.