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Customer Support Centre Team Leader

Prague, Hlavní město Praha - Explore location Leadership & Management Full Time

Job description

WHAT YOU'LL NEED TO HAVE

· Strong communication and interpersonal skills
· Leadership and people management skills
· Ability to take responsibility and delegate
· Problem solving and conflict resolution skills
· Work experience in customer service area is an advantage
· Czech/Slovak and English language is a must

A DAY IN YOUR LIFE WITH US

· Motivate and inspire your team in their everyday work
· Ensure high effectivity of the work on team and individual level
· Support and coach co-workers to fulfil their development plans
· Ensure a positive work environment and build a committed team
· Monitor and follow up the work of the team (working methods, quality, productivity)
· Be ready to support your team when needed including escalation processes

TOGETHER AS A TEAM

In our team we take pride in seeing everyone around us grow and develop, and we encourage people to experiment, test, try - and sometimes fail. As long as they learn along the way! We know that everything is changing more rapidly today and that we sometimes need to lead in the unknown. So we throw ourselves out there to explore new possibilities and ways of doing things to make both our people and our business prosper.





WHAT WILL YOU GET

· Opportunity to develop your leadership skills through your everyday work and trainings
· Involvement in various processes and decisions
· Opportunity to inspire others and to help develop co-workers in your team
· Support from your manager and other team leaders in your new role
· Career step which could lead to a wide range of positions within IKEA in the future
· Full time job in a stable international company
· Company benefit package

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  • Leadership & Management, Prague, Hlavní město Praha, CzechiaRemove