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Spécialiste des systèmes de gestion des commandes clients H/F

Plaisir, Île-de-France Region Logistics & Supply Chain Full Time

Job description


You are passionate about providing service and support to managers, co-workers and organisation in order to improve business with focus on customer satisfaction. Being customer oriented you see the customer first and consider the impact on the customer when acting and propose solutions. You apply tactical and operational thinking when analysing business opportunities from a customer/market perspective. Naturally you share the IKEA vision, values and culture.
For this role you have a university degree in Logistics, Economics, Business Administration or related or 1-2 years’ experience in the area of expertise. You bring excellent computer skills and high proficiency in Microsoft Office. You have proven analytical and numeric skills and ability to identify required actions and experience in problem solving and improving ways of working. You also bring with you retail/home furnishing/supply chain/customer service experience and interest.

You have knowledge in following areas:

• IKEA business model and ways of working
• Knowledge of IKEA processes and range allocation and administration leading to an excellent customer fulfilment
• Excellent understanding of processes on the area of expertise
• Understanding of the customer needs, demands and expectations on the market
• Market & industry intelligence
• Good knowledge of customer order, range and replenishment administration systems
• Good understanding and actively use all IKEA manuals
• Good understanding of the business plan process

As a person you have good collaborative mind-set in building relationships across the organisation with the ability to influence others within your own area of expertise by using good communication skills. You have high organisational skills, the ability to work in a structured way and you complete the work according to procedures and quality standards in timely manner. Your ability to respond to business and customer needs by providing effective solutions and end-to-end orientation within the area of expertise is strong.


The purpose of the job is to take responsibility for securing fulfilment on the market in an end-to-end perspective by enabling the prerequisites for excellent quality in execution:

• Efficient and effective coordination of the order management system
• Ideal range allocation and range administration in all fulfilment units in the market
• Continuous improvement

You will contribute to the day to day work and development of the fulfilment availability and support organisation within the market with a customer-centric and collaborative approach in focus.
In this role you will provide a subject matter expertise and advice to business leaders within Fulfilment Availability and Support processes that will contribute to the development of business and people. You will also implement, assess standards, guidelines and policies within the own area of expertise and contribute to their development and update.

You will be:

• Responsible for creating an efficient and effective configuration of the order management system to support ideal range allocation and range administration in each fulfilment unit in the market
• Responsible for reviewing suggested range allocation while keeping capacity utilisation in mind to secure agreed goals on availability and keep lead time promise at lowest cost and to exceed customer expectations
• Responsible for developing market improvements in working methods, systems and tools and for implementing global routines, systems solutions and ways of working with all partners in the Supply Chain, Retail and Customer Fulfilment on the market, in close cooperation and co-creation with the Group Customer Order Team to secure continuous improvement
• Contribute with both knowledge and expertise to optimal operational and multichannel development and tendering activities as well as to all matrixes, global initiatives and competence networks
• Responsible for ensuring the right information flow and effective communication to all relevant stakeholders and for the alignment with the group organisation and other business partners and stakeholders
• Accountable for promoting and stimulating entrepreneurial orientation and contribution to development and innovation for the own organisation and total IKEA in close cooperation with the Group Functions
• Responsible for considering the parameters connected to the Customer Fulfilment sustainability agenda on the market in the range allocation process across all touchpoints


We’re the team behind the scenes that make the IKEA products available to the many people. As a diverse mix of co-workers we use our supply process expertise to balance range and space capacity with forecasting and ordering to provide customers with high availability while minimizing costs. If you’ve wonder who’s responsible for finding effective and efficient ways of picking up the products for our customers, that’s us. We’re passionate about working together to improve the customer experience at IKEA!